Senior Global IT Support - Maia, Portugal - HeiQ plc

HeiQ plc

Empresa verificada

Maia, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Introduction:

HeiQ combines the flexibility and dynamism of a young and customer-oriented company with the professionalism of an international, UK stock market listed player.

In order to continue our growth story, we are looking for an experienced

Senior Global IT Support (100%)

In this newly created role, you will be supporting the global HeiQ group and will report directly to the Global IT Infrastructure & Security Manager, Head of IT Support.

Your responsibilities:

Provide 1st and 2nd level technical support to the HeiQ Group, resolving hardware, software, and networkrelated issues.
Prioritize and resolve support requests efficiently, ensuring mínimal disruption to endusers.
Maintain and administer Azure and Office 365 environments, managing user accounts, permissions, and security settings.
Maintain and monitor the server infrastructure, ensuring its stability, performance, and security.
Assist in the onboarding process of new staff, setting up user accounts and providing necessary IT training.
Collaborate with IT teams and stakeholders for effective incident management, problem resolution, and system upgrades.
Monitor system performance, identify areas for improvement, and implement proactive measures.
Develop and maintain technical documentation, user guides, and knowledge base articles.
Stay updated with emerging technologies, recommending innovative solutions for improved IT support services.
Participate in IT projects, providing technical expertise and assisting with deployments and upgrades.
Conduct training sessions for endusers to enhance their IT skills.

You are:

Proficient in maintaining and monitoring server infrastructure.
Proficient in troubleshooting hardware, software, and network issues.
Familiar with IT service management principles and best practices.
An excellent communicator in English and a skilled problemsolver.
Able to work independently and manage multiple responsibilities.

You bring:

Bachelor's degree in Computer Science, Information Technology, or related field.
Extensive experience in seniorlevel IT support, preferably in a multinational organization.
Strong knowledge and handson experience in Azure and Office 365 administration.
Proactive attitude towards learning and keeping up with industry advancements.
Relevant certifications (e

g, Microsoft Certified:
Azure Administrator Associate) are a plus.

We offer:

A chance to step up, take responsibility, and make a difference in shaping HeiQ's global growth story.
Hard work, a breathtakingly high pace, and a direct communication style.
An extraordinary team and a diverse, inclusive, meritocratic culture.
Performancebased employment conditions.

Interested?:

About us:

HeiQ is a three-in-one company: Scientific research, Specialty materials manufacturing and Consumer ingredient branding, all for improving the lives of billions of people by adding functionalities to all kinds of materials.

HeiQ is a leader in têxtile innovation creating some of the most effective, durable and high-performance têxtile technologies in the market today.

Founded in 2005 during a hike in the Swiss Alps
Listed on the London Stock Exchange Main Market (

LSE:
HEIQ) since 2020

Founders: Carlo Centonze & Dr. Murray Height
Swiss Federal Institute of Technology Zurich (ETH) spinoff
More than 200 professionals of 30 nationalities in 13 countries on 5 continents
Boundless academic research network and internal development specialists
Today, PhD's around the world are working on HeiQ projects
Swiss headquarters with subsidiaries in Australia, Austria, Belgium, Brazil, China, Germany, Hong Kong, Portugal, Spain, Taiwan, Thailand, and USA
35,000 tonnes per year manufacturing capacity in its sites in Switzerland, Australia & USA