Principal Engineer, Network - Porto
há 3 dias
Job summary
We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization These principles drive us to make the impossible possible FAST: Focus + Accountability + Speed = Talkdesker We champion an inclusive and diverse culture representative of the communities in which we live and serve And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences The SRE Connectivity team at Talkdesk builds operates and evolves the infrastructure foundation that supports all engineering teams We work with an automation-first mindset and prioritize availability reliability and scalability at global scale As a Principal Engineer you will serve as a senior technical authority for network and SRE infrastructure You will shape architecture drive engineering standards and lead complex initiatives across a large distributed multi-region multi-cloud environment This role is deeply hands-on focused on solving hard infrastructure problems at scale At Talkdesk we follow a you build it you own it philosophy You will help reinforce that culture by designing platforms guardrails empower teams operate safely production fostering blameless learning-driven environment What you will do Architect evolve core network infrastructure shared SRE platforms used company-wide Lead design implementation large-scale infrastructure initiatives Stay deeply hands-on contribute code automation infrastructure changes Establish technical standards patterns best practices across teams Drive automation-first operations eliminate manual error-prone workflows Improve reliability strong observability monitoring proactive detection Design tooling platforms enable teams safely run production workloads Participate on-call rotation remain close real production challenges Lead incident response root cause analysis complex system failures Act technical mentor multiplier senior engineers Influence cross-team architecture long-term strategy Requirements Strong hands-on AWS networking experience Practical experience configuring operating AWS Direct Connect Hands-on experience Fortinet firewalls security products Experience NetBox similar network source-truth platforms Deep LinuxUnix systems knowledge Strong programming scripting skills Python Bash equivalent Infrastructure Code expertise Terraform CloudFormation equivalent Experience configuration management tools Ansible Familiarity monitoring observability platforms Datadog Grafana New Relic etc Proven ability design automation complex infrastructure workflows Advanced troubleshooting skills distributed systems Pragmatic engineering mindset critical thinking Nice have Experience supporting large-scale production systems Exposure Docker Consul Vault Jenkins Concourse Prometheus Nexus Experience encryption secrets key management ACM KMS hashing Multi-cloud experience GCP Azure Previous experience principal staff-level technical leader Work Environment Physical Requirements Primarily office-environment work extended periods sitting standing computer-based work Limited lifting equipment usage limited computer-related equipment keyboards mouse etc The Talkdesk story hinges empathy acceptance It is shared goal among all Talkdeskers empower new kind customer hero innovative software solution firmly believe best path success mission inclusivity diversity genuine acceptance To end hire promote work along cheer bond warmly welcome into family persons without regard ethnic racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information legally protected status
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