Customer Support Agent - Lisboa, Portugal - JUJUR

JUJUR
JUJUR
Empresa verificada
Lisboa, Portugal

há 1 semana

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição

Position:
German Customer Support Agent (Video streaming)


Location:
Lisbon, Portugal


Employment type:
Full-time


Remuneration:
Base salary


DUTIES AND RESPONSIBILITIES:


  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Able to identify when the issue should be reassigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all jobrelated administrative forms

REQUIREMENTS:


  • Native/fluent in German, both oral and written
  • Previous experience in Customer support roles, ideally from contact centres is preferred
  • Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time

BENEFITS:


  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation package and assistance
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