1st Line Support/service Desk - Lisboa, Portugal - Noesis

Noesis

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

1st Line Support/Service Desk - Full Remote

Lisboa
Published on June 6, 2023Description

Main Tasks and Responsibilities:

Assist colleagues during onboarding to ensure maximum adoption of our technology stack;
Assist our users in maximizing use of existing technologies;
Identify opportunities for improvement;
Proactively execute technical tasks so that systems run smoothly;
Act early and decisively on 1st signs of alarm so that business doesn't stop;
Be the user voice for development and Operation Teams;
Troubleshoot incidents so that development teams have all info to fix problems;
Write easytofollow FAQs, using language normal humans can understand;
Be an expert in the end user portion of our technology landscape;
Ensure hardware and software availability, with controlled costs.

Requirements:

2 years experience in Service Desk position in an international environment;
Excellent level of English;
Strong technical background, both in software and in end user hardware;
Experience in Mac and/or Windows configurations;
Available for Us Shifts (1pm 10pm) Monday
Friday.

Is strong a plus, if you have:

Experience in Google Workspace, Atlassian products;
Experience in Zoom or other conferencing technologies;
Experience in programming or RPA tools;
ITIL awareness;

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Details

CATEGORY
Computing and telecommunications
SUB
CATEGORY
Helpdesk

SECTOR
Programming, consulting and other computing activities

WORKDAY
Full Time

WORK MODE
Telecommuting / Remote

PROFESSIONAL LEVEL
Specialist

DEPARTAMENT
Computing