- Understanding the needs of our ezeep target group and communicating these effectively to internal stakeholders to enhance customer loyalty.
- Maintaining constant contact with our customers, identifying challenges, and always offering the best solutions.
- Marketing new features to keep our customers up-to-date with the latest developments.
- Collaborating with your team to develop customer strategies and best practices.
- Creating content such as knowledge base articles, blogs, Q&A, etc., to help customers with common questions.
- A strong customer orientation and enthusiasm for problem-solving.
- Excellent technical understanding and the ability to present complex topics simply.
- An eye for identifying improvement opportunities.
- A proactive approach, using your creativity to innovate and improve processes.
- Excellent written and verbal communication skills in French and German ; English is a plus.
- Challenging projects with plenty of room for your own ideas.
- Flexible, family-friendly working hours.
- A dynamic and open work atmosphere with flat hierarchies and short decision-making processes.
- Meal allowance and a share program.
Customer Success Specialist - Lisbon, Portugal - Cortado Mobile Solutions GmbH
Descrição
Join Our Team in Lisbon
Are you communicative and enjoy assisting customers with daily challenges? Do you possess a strong technical understanding that enables you to explain complex content in a simple way?
Role Description: As part of our customer support team, you'll have a direct impact on our clients' experience. Your day will involve:
What You Bring to the Table:
What We Offer:
Career Development: At Cortado, we're dedicated to your professional development. Each year, we conduct a performance evaluation to ensure you're on the right track and to identify further areas for development. This process is designed to support your progress and success within our team.
Our Company: We pride ourselves on a dynamic corporate culture that values diversity and strives to provide a collaborative and inclusive environment where everyone can thrive.
We are looking forward to your application