IT Support Technician On-demand, Lisbon, Portugal - Lisboa, Portugal - Foxys Computing Services

Foxys Computing Services

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Responsibilities:

Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
Manage IMAC and deskside support services.
Manage hard and soft breakfix services for laptops and desktops.
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, including, but not limited to, patch updates, and hardware replacements, with spares provided by the vendor.
Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customers of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and antivirus software on all Desktop Devices and take appropriate action in the event of noncompliance with security requirements.
Provide VIP support for Deskside issues per contract and be the point of contact at the site for all ITrelated issues if no other IT support team is unavailable like for MI calls.

Requirements:

Knowledge and experience on windows 7 OS
Good to have knowledge in AD and smart hands and feet support.
Good to have knowledge and experience of supporting MAC devices and tablets
Experience with Service management tool exService now
Should have good expertise on EUC tools, remote support tools, MS office and outlook. sPreferable to have a good understanding of Lync, VPN, and mobile device support.

Tipo de oferta:
Independente

Duração do contrato: 12 meses

Salário: 100,00€ por dia

Horário de trabalho: