Post Sales Data Analyst - Porto, Portugal - lastminute

lastminute

Empresa verificada

Porto, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Company Description

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers' travel experience.

Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution.

More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility.

We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.

We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description:

As a key member of our team, your primary responsibility will be to utilize your analytical skills in generating actionable insights that enhance product performance and drive business growth.

Collaborating closely with product teams, you will provide comprehensive analytical and technical support to augment business intelligence and promote the growth of our company.

Seize the opportunity to optimize post-sales processes, increase automation levels, and enhance customer satisfaction.
Join a company that prioritizes data-driven decision-making and cultivates a collaborative work environment.

Your contributions will be instrumental in fulfilling our mission of delivering exceptional travel and leisure experiences to our valued customers.

Key Responsibilities

Analyze data to identify patterns and suggest actions to improve the customer experience
Provide reporting to monitor initiatives, measure their impact, and track the performance of the solutions in place
Identify opportunities for process automation and collaborate with technology teams to implement them
Work closely with internal stakeholders to identify and prioritize business needs and opportunities
Explore and proactively propose new business opportunities
Help understand how to measure each initiative, monitor their performance, and provide insights and recommendations accordingly
Communicate and present results, insights, and recommendations to stakeholders at all levels of the company
Cooperate with other Data Analysts across the company on joint projects to identify synergies and improve data governance.

Qualifications:

Essential

Strong analytical skills/mindset
At least 4 years of experience in a similar role in a fastpaced environment
Strong SQL skills for querying and exploring data sets
Strong knowledge of Excel/Google Sheets
Fluent in English both written and verbal
Ability to influence decision makers through presentations of analysis
Good experience in visualizing data and using data visualization tools
Experience in business partnering/stakeholder management

Desirable

STEM degree
TIBCO Spotfire knowledge
Knowledge of data modeling and best practices related to analytical databases
Previous experience in the travel industry
Familiarity with digital and ecommerce business

Abilities/qualities

Problemsolving, decisionmaking skills, and innovative thinking
High attention to detail and ability to effectively manage multiple projects, meeting deadlines successfully
Proactivity and strategic approach

Additional Information

By joining our company, you will have the chance to:

Join a dynamic team in an inclusive-international environment
Grow thanks to the career journey and our internal mobility perspective
Manage your own schedule thanks to the flexible start and end of the working day
Work a shorter working week (36h), of which 4 hours on Friday morning
Get focus time for learning, development and deep work on Friday mornings
Work partially or fully remote according to local laws
Enjoy continuous training thanks to our company platform
Benefit from employee discounts on travel
Receive 2 days off per year for the purpose of volunteering
Receive a bonus after 5 and one after 10 years in the company
Get free snacks / fruit / hot drinks / water / beverages at our offices
Participate in amazing winter and summer corporate events
Benefit from extended parental or marriage leave
Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners
Possibility to work in an international agile environment
Dedicated time for personal growth
Access to online learning platform like O'Reilly.