French Customer Advisor for Airbnb - Porto, Portugal - Foundever

Foundever

Empresa verificada

Porto, Portugal

há 6 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?

Are you

French native or fluent with strong

English communication skills?

Looking to make your career in a multicultural environment in the happy city of

Porto?

So we have the perfect opportunity for you

Your future project:
join our

French Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

Manage hosts and guests queries
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and openmind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of
French (C2)
Advanced level of
English (at least C1) both verbal and written
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Highspeed internet access and appropriate conditions for remote work

-
Must hold EU citizenship or valid work permit for Portugal:

Benefits.

Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging companywide initiatives, including our EverBetter wellness program
Job stability
Lifelong skills and experience
Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.