Reservations Agent Porto - Hospes Infante Sagres

Hospes Infante Sagres

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Sou uma empresa:
Hospes Infante Sagres

The first moment a guest contacts one of our hotels, they begin a genuinely memorable experience.

As a Reservations Agent, you'll not only be the person they rely on, you'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day:
People - Promote team work and quality service through daily communications and coordination with other departments;

Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system; Guest Experience
Provide accurate information about the city and the surrounding attractions when asked by guests: mail hotel specific information sheets and brochures to guests as requested;
Respond appropriately to guest complaints.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup.

Requisitos :

Communication skills
guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to;
Your problemsolving skills will turn issues into opportunities so every guest leaves with great memories;
Fluency in the local language and great knowledge in English extra language skills would be great, but not essential;
Literate and techsavvy you'll need a good grasp of reading, writing, basic maths and computers;