Service Delivery Manager - Braga
há 1 semana
Job summary
We are starting the transformation of our internal IT / Infrastructure through the modernization and simplification of our technological footprint,a new operating model and a new organization driven by service catalogue and globalization.
The SDM is responsible for the end-to-end delivery of the Workplace and collaboration tools,
which involves service management and governance for Workplace (endpoint and collaboration) services.
Cegid is a European leader in cloud business management solutions for finance,cash-flow,tax,ERP,human resources,payroll,talent management,Cpas retail,and entrepreneurial sectors.
- Service Ownership: Own the Workplace service lifecycle(service catalog,SLAS roadmap)for Microsoft365 endpointmanagementandcollaborationtools,driwingcontinuousimprovement.
- Operational Excellence: Ensure secure compliant endpointand M365 operations define patching/config standards maintain operational runbooks SOPs.
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