Dutch-speaking Content Reviewer - Porto, Portugal - Multilingual Jobs Worldwide

Multilingual Jobs Worldwide

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Dutch-Speaking Content Reviewer in Porto

Job details:

Location
Porto

Discipline

Customer Service
Reference

35737

Contact Name
Gino Kral

Job description:

Are you excited to start your new career in Portugal? This might be just the right opportunity**
We are looking for a Dutch-speaking Content Reviewer to join our client in beautiful Porto

Essential Functions and Core Responsibilities of the position

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
Clarify customer requirements; probe for understanding, use decisionsupport tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreedupon procedures
Maintain basic knowledge of client products and services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Requirements:

Natively fluent in Dutch + business fluent in English
High school diploma with three to six months of relevant experience preferred
Courteous with a strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multitasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fastpaced, highproduction work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed

Working hours:
between Monday to Sunday in rotative shifts: 18h - 08h; 2 days off

Salary:
Very competitive salary + meal allowance

Relocation package:
The company offers a relocation package including flight tickets and hotel accommodation

_ About Multilingual Jobs Worldwide_

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching Europeanspeaking talent with the most exciting jobs all over the world._
Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries._