Global Community Manager - Lisbon

ABOUT NEW ENERGY NEXUS  · New Energy Nexus (NEX) is an international organization that strives towards a 100% clean energy economy for 100% of the population. It does this with a laser focus on diverse entrepreneurs, supporting them with accelerators, funds, skills, and networks ...

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ABOUT NEW ENERGY NEXUS 

New Energy Nexus (NEX) is an international organization that strives towards a 100% clean energy economy for 100% of the population. It does this with a laser focus on diverse entrepreneurs, supporting them with accelerators, funds, skills, and networks they need to thrive. NEX has accelerated 1,500+ startups, empowered over 10,400+ entrepreneurs, and mobilized over US$4.7 billion in investment. Since its founding in California in 2004, NEX now operates programs or advisory services in Australia, China, India, Indonesia, Japan, Nigeria, Pakistan, the Philippines, Thailand, the UAE, Uganda, the USA (California and New York), and Vietnam.

POSITION OVERVIEW

The Global Community Manager is responsible for building and enhancing connectivity, coordination, and collaboration among NEX's chapters, partners, and global platform (together, the "network"). This includes building, maintaining, and improving the practical infrastructure that enables collaboration and coordination across the global New Energy Nexus network, as well as enabling the human connections that build trust and opportunities for new ideas and ways of working together to arise. 

This is the first fully dedicated staff role at NEX focused on network coordination and enhancement. As a mid-level, hands-on role, the Global Community Manager will be responsible for turning collaboration from an aspiration into day-to-day practice—designing usable tools, maintaining shared resources, and stewarding forums where information, opportunities, and learnings can flow across the network.

The Global Community Manager will work closely with chapters, platform teams, and partners to identify where collaboration is breaking down or duplicative, and to design easy to use, practical solutions that make it easier for teams to share, coordinate, and build on each other's work.

CORE RESPONSIBILITIES

Network Tools, Systems & Processes

• Design, refine, and maintain shared tools and systems that support collaboration across NEX chapters and partners
• Identify opportunities to consolidate or align fragmented resources into shared assets (e.g., refining and managing a global, shared database of mentors for entrepreneur support programs)
• Establish and document clear processes for how shared tools are used, maintained, and improved over time
• Serve as a day-to-day steward of network tools, ensuring they remain accurate, useful, and actively used

Collaboration Forums & Coordination

• Build and maintain a mix of formal and informal collaboration spaces, including online platforms, working groups, peer exchanges, and in-person convenings
• Set clear purposes, structures, and follow-up mechanisms for network forums to ensure they lead to action and learning
• Support coordination across chapters by improving visibility into who is doing what, where, and how
• Continuously assess engagement and adapt forums and coordination approaches based on participation and feedback

Member Engagement & Support

• Act as a connective point across the network, proactively linking chapters and partners to relevant peers, expertise, tools, and opportunities
• Gather feedback from network members on collaboration tools, processes, and forums, and incorporate learnings into improvements
• Surface operational or relational challenges that affect effective collaboration and coordinate with relevant teams to address them

Knowledge Management & Learning

• Building and maintaining shared spaces and knowledge management systems for documenting and exchanging tools, program models, and lessons learned
• Support the identification and sharing of successful practices that can be adapted across contexts
• Harvest insights from network activities and feed them into internal learning processes and impact storytelling
• Collaborate with the Impact Director and other platform teams to ensure network learnings are reflected in impact narratives and reporting

Requirements

Experience:

• Minimum 5 years years of experience in network coordination, operations, community management, partnerships, or program support roles
• Experience in product management, building or maintaining knowledge management systems, shared tools, or databases, used by multiple teams or organizations
• Experience facilitating or supporting collaboration across teams or geographies
• Experience facilitating meetings, working groups, and leadership or cross-functional forums
• Experience working in global or multi-region environments

Competencies:

• Strong organizational and systems-thinking skills
• Practical, user-centered approach to tool and process design
• Strong facilitation and relationship-building abilities
• Clear and thoughtful communicator, including cross-cultural contexts
• Proactive self-starter who is comfortable owning and maintaining ongoing work
• Comfort with digital collaboration tools (e.g., Slack, shared drives, databases, project management platforms)
• Scheduling flexibility to collaborate across time zones
• Alignment with NEX values, including collaboration, equity, and Living Ubuntu
• Adaptable and comfortable with change given the newness of the role and evolving nature of the organization

Benefits

This is a full-time remote position. Relocation assistance is not available. Compensation is competitive and will be based on the candidate's location and experience.

Applicable benefits (medical, dental, vision, paid time off, paid holidays, and insurance) will depend on the location of the selected candidate.

TO APPLY, TIMELINE, AND PROCESS

All qualified candidates are encouraged to apply as soon as possible

• Submit your resume, cover letter  and responses to our application questions. 
• Click the "APPLY FOR THIS JOB" button to begin your application.
• Applications will be accepted on a rolling basis until filled.
• Qualified applicants will participate in 2–3 rounds of interviews via Zoom.

If you require accommodations during the interview process, please contact us with your request.

New Energy Nexus is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. New Energy Nexus hires and promotes individuals on the basis of their qualifications for the job to be filled. We strongly encourage diverse applicants to apply.