Support Agent - Lisboa, Portugal - KWAN

    KWAN
    KWAN Lisboa, Portugal

    Encontrado em: beBee S2 PT - há 1 semana

    KWAN background
    Tempo integral
    Descrição

    At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine
    But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.
    Currently, we are seeking an Support Agent who's passionate about solving problems, thrives on complex challenges, and is ready to seize this fantastic opportunity.

    Responsibilities:


    • Provide front line support and act as primary contact for clients and internal technical/support teams.

    • Log all questions, incidents, problems and requests with accurate and complete information

    • Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures

    • Perform first level technical troubleshooting and problem solving.

    • Fulfil reporting, data extraction and application configuration requests

    • Escalate requests and incidents to the next level of tier support based on established guidelines and procedures

    • Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.

    • Support internal project and development teams during new product releases roll out

    • Drive continual improvement into monitoring/measurement/alerting practices and tools.

    • Work in alternating shifts with earliest start at 6:00 AM and latest finish by 20:00 PM.

    • Ensure ON Call prevention nightly and weekend shifts on an alternating schedule.

    • Occasional weekend or night on site interventions

    Hard Skills:


    • Fluent in both French and English (near native level)

    • Analytic and problem-solving skills

    • Ability and willingness to acquire in depth knowledge on different technologies and products

    • At least 2 years of experience at Support.

    The following Skills are valued:


    • Relevant academic background (3 yrs. min.)

    • Previous experience in similar functions

    • SQL

    • ITIL best practices

    • AS400

    • Banking knowledge and Stock (nice to have)

    Soft Skills


    • Excellent communication skills both written and verbal (key skill)

    • Client Focus / Customer Oriented

    • Teamwork

    • Autonomous

    • Responsible

    Apply fearlessly by sending your resume to

    Let us together shape the future of tech