Customer Advisor - Braga, Portugal - Spot On Sp. z o.o

Spot On Sp. z o.o
Spot On Sp. z o.o
Empresa verificada
Braga, Portugal

há 1 semana

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição

As a Customer Advisor, you will identify issues the clients are facing, handle complaints, provide solutions and alternatives, and guide customers within the time limits.


Detailed Duties and Responsibilities:


  • Ensure customer satisfaction and provide professional customer support.
  • Identify issues the clients are facing, handle complaints, provide solutions and alternatives, and guide customers within the time limits.
  • Document each action taken in a CRM system in detail.
  • Identify when the issue should be reassigned to another department.
  • Collaborate with other agents or teams in case of more complex cases.
  • Use cheat sheets, guides, and protocols provided during the training.

Targeted Qualifications:


  • Excellent written and verbal communication skills in .
- .

  • A resourceful and stressresilient personality that can adapt and remain calm in all situations.
  • Accurate, efficient, and respectful communication manner.
  • Problemsolving and critical thinking skills.

Interpersonal Skills:


  • Communicative, Speak and/or write well and get your ideas across to others easily.
  • Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
  • Confident, Pleasant, Energetic, Helpful, Trustworthy
  • Efficient, Perform tasks in the fastest and simplest ways that they can be done.
  • Organized & Punctual, put things in order so that they run smoothly and are always on time.
  • Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
  • Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
  • Precise, Make sure that things are done accurately, correctly and exactly.
  • Willingness to acquire new knowledge.
  • Service Customers, be friendly patient and polite with customers and try your best to service their needs/wants.

Offer & Benefits:

Salary Offered: 1400 EUR EUR Gross Monthly Salary "Depending on experience"

  • Work From Home
  • Portugal.
  • Health insurance.
  • An interesting and dynamic work environment in a multinational company.

How To Apply
If you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
- "I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through "Spot On Sp. z o.o." and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."_
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