IT Technical Support Specialist - Lisboa, Portugal - T1
Descrição
Who are we?:
???? Who are we?
WTX was recently founded to disrupt how heavy-duty vehicles trade globally and we believe the current process of buying or selling trucks worldwide is too complicated, nontransparent, and underoptimized.
Our mission is to make the whole experience of trading trucks globally seamless, from finding a truck online to more efficiently and reliably being delivered with matching technology.
We are powered by KI group, investors, and partners in the industry with a proven track record of co-founding and running successful and impactful businesses worldwide.
You will be responsible for:
???? You will be responsible for:
Helpdesk and Systems Administration (60%):
- Provide 1st level technical support: taking ownership of the customerreported issues and finding applicable solutions;
- Ensure the procurement, installation, configuration and maintenance of our workplace equipment (VOIP telephony, laptops, printers, mobile devices, etc.);
- Provide support and administration of our Office 365 infrastructure, including AD synchronization, Online Exchange, Online SharePoint, Windows Intune etc.;
- Do User, Group and Permission Management;
- Perform the administration of our technical infrastructure (e.g., Active Directory, DNS, etc.), as well as of the network devices.
- Become an expert in the SaaS tools utilized across the WTX business functions (e.g., CRMs, Omni-Channel Customer support systems, VOIP )
- Act as the sparing partner to our business functions and take ownership of the technical execution of their requirements in the respective SaaS toolset
- Monitor the SaaS tools and communicate with internal and external (e.g., provider support) stakeholders
- Review current processes/flows and come up with new initiatives / improvement suggestions within the existing SaaS setup
- Monitor the SaaS landscape and make proactive recommendations to add or replace tools in our current setup
To ensure your success, you'll need:
???? To ensure your success, you'll need:
We are looking for an IT-Support generalist, who has already gained initial experience in both hardware and software areas.
For you to be successful in this role, we expect:
- Completed technical education (e.g. Computer Science) or comparable practical experience;
- Previous handson experience in the abovementioned areas of responsibility;
- Knowledge and skills in several IT Support areas (MS Windows, Windows Server, MacOS, MS Office, iOS, etc.); advanced troubleshooting and multitasking skills;
- Systems/tools that would be nice to have knowledge
- HubSpot, Slack, Trengo, Atlassian (Jira, Confluence), Air Table, WhatsApp Business, Twilio and MS Active Directory management.
- Knowledge of Microsoft SharePoint or Microsoft SQL Server would be an advantage;
- Proactive solution oriented you provide solutions and solve challenges rather than completing a to do list somebody gives you;
- Growth mindset you long to push your limits by taking the lead in new initiatives;
- Very good teamwork, communication skills and friendly approach;
- Proficient English and (nice to have) good knowledge of German;
What you can expect:
???? What you can expect:
- Be one of the first people joining the team with a direct impact
- Big ownership and freedom on how to develop the solutions
- Be part of an earlystage startup with global ambitions
- Competitive compensation package
- State of the work setup (headset, laptop, screen etc )
- A remotefriendly working environment
- A work culture and team that encourages you to learn and grow
Recruitment Process:
???? Recruitment Process:
Our recruitment process is comprised of 3 stages:
-
1st:PX interview
-
2nd: Live Case Live Study
-
3rd:Technical/Panel Interview
