Operations Customer Expert - Lisbon, Portugal
há 22 horas
Descrição do trabalho
Join our client's Gaming Support team and become part of an exciting journey in customer excellence. As a French-Speaking Operations Customer Expert, you will assist customers in resolving technical issues, account management queries, and product-related concerns, ensuring exceptional service and satisfaction.
Responsibilities:
- Provide customer support via phone, email, and chat.
- Deliver professional technical assistance for users of gaming consoles and account management issues.
- Support customers with payment queries and troubleshooting.
- Assist with the setup, synchronization, and installation of gaming software and devices.
- Guide customers through purchasing gaming products and provide tailored advice.
- Maintain high levels of customer satisfaction and issue resolution.
Requirements:
- Fluency (solid C2 to native) in French.
- B2 level proficiency in English.
- Gaming knowledge or experience (as a user, for example) is necessary
- Availability to work onsite in 8-hour rotational shifts (Monday to Friday, between 08:00 and 19:00).
- EU Member State citizenship or a valid residence card for Portugal.
Training and Compensation:
- Paid training period: EUR net per week.
- Training duration: 15 business days in English.
- Monthly gross salary package up to 1, depending on housing option).
- Meal allowance provided via a pre-paid debit card.
Join us in delivering outstanding customer support for one of the most iconic gaming brands worldwide. Apply today and become a part of our PlayStation support team
Package Details
Benefits:
- Competitive salary paid 14 times per year (including meal and holiday allowances).
- Meal allowance paid separately.
- Private health insurance from day one.
- Optional company-provided apartment.
Additional Information:
- Paid holidays as per Portuguese labor law.
- Trial period: 1 month.
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