Descrição

ezeep stands for easy printing - and the name is our program. With our innovative technology, we offer customers around the world easy and powerfully control of printing from the cloud. Coworking spaces, educational institutions and companies of all sizes use ezeep to minimize the administrative burden on their printing infrastructure and enable their visitors, students and employees to print quickly, intuitively and securely from any device.

Customer Success Specialist (f/m/d)

• Full Time
• Lissabon, Portugal
• With Professional-Experience
• 4/30/24

Customer Success Specialist

Join Our Team in Lisbon

Are you communicative and enjoy assisting customers with daily challenges? Do you possess a strong technical understanding that enables you to explain complex content in a simple way?

Role Description: As part of our customer support team, you'll have a direct impact on our clients' experience. Your day will involve:

• Understanding the needs of our ezeep target group and communicating these effectively to internal stakeholders to enhance customer loyalty.
• Maintaining constant contact with our customers, identifying challenges, and always offering the best solutions.
• Marketing new features to keep our customers up-to-date with the latest developments.
• Collaborating with your team to develop customer strategies and best practices.
• Creating content such as knowledge base articles, blogs, Q&A, etc., to help customers with common questions.

What You Bring to the Table:

• A strong customer orientation and enthusiasm for problem-solving.
• Excellent technical understanding and the ability to present complex topics simply.
• An eye for identifying improvement opportunities.
• A proactive approach, using your creativity to innovate and improve processes.
• Excellent written and verbal communication skills in French and German; English is a plus.

What We Offer:

• Challenging projects with plenty of room for your own ideas.
• Flexible, family-friendly working hours.
• A dynamic and open work atmosphere with flat hierarchies and short decision-making processes.
• Meal allowance and a share program.

Career Development: At Cortado, we're dedicated to your professional development. Each year, we conduct a performance evaluation to ensure you're on the right track and to identify further areas for development. This process is designed to support your progress and success within our team.

Our Company: We pride ourselves on a dynamic corporate culture that values diversity and strives to provide a collaborative and inclusive environment where everyone can thrive.

We are looking forward to your application

If you have any questions, please contact

For more information on career opportunities at the Cortado Holding Group of Companies and all current vacancies, please visit our careers page.

Diversity in our company is a major concern for us, which is why we have actively demanded and promoted it for years. In the application process, we offer all applicants equal employment opportunities regardless of gender or gender identity, age, disability, marital status, nationality, ethnic or social origin, religion, ideology or sexual orientation.