German Speaking Customer Service Team Leader - Lisbon, Portugal - Speakit

Descrição

Our international client in Lisbon within the iGaming industry is growing and looking for a Team Leader to take care of the current German team. Great opportunity to be part of a reputable brand in the heart of Lisbon with good benefits and real opportunities for career progression

Responsibilities:

If you join the company, you would be responsible for the tasks below:

• People and team management with active support for the operations management
• Look for opportunities to improve efficiency and effectiveness in order to deliver exceptional customer experience
• Recruitment, training, coaching, performance management and talent development
• Proposing improvement initiatives
• Focus on high customer satisfaction, service availability and quality through training and continuous improvement of processes and efficiencies
• Monitor KPls to review department's results to allow regular efficiency optimization

Requirements:

• Willingness and flexibility to work on shifts (no night shifts).
• German language C1 level
• English language skills to a business standard
• Appropriate leadership and management skills
• Excellent written and verbal skills as well as high interpersonal skill level
• Calm manner and able to work under pressure
• Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
• A flexible, creative and driven personality
• General computer knowledge (MS Office, Internet)
• Interest in Sports, Casino and Poker products would be a benefit, relevant training will be provided

Benefits:

• Permanent working contract
• Annual Gross Salary: € (split in 14 payments)
• Food Allowance: paid monthly: 6,83 € net per working day
• Health Insurance
• Birthday Day: 1 Extra leave day per year
• Annual Bonus up to 20%
• Home Office: 2 days in the office and 3 days from home in average per week
• Other Benefits for being Entain Employee: Access to LinkedIn Learning, Access to Employee
• Assistant Tool, fruit and coffee in the office, protocols with local partners