Customer Service - Lisboa, Portugal - Pfizer

Pfizer

Empresa verificada

Lisboa, Portugal

há 4 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Role Purpose

Ensure sales order management for all Pfizer Portugal Customers
Support to customers, orders input and interaction between the Logistics Operations (LSP) and Customers
Ensure and act as point of contact to Pfizer Customers including distribution claims management.

Organizational Relationships

Internal
Therapeutic Areas & BT team
Finance team
Regulatory Affairs (RA)
Quality (QA)
Pricing
Logistics and Demand planning
External
Customers (Wholesalers, Hospitals and Pharmacies)
LSP
GFS

Key accountabilities

Orders inputs and sending of the orders received to Pfizer Portugal Logistics Service provider.
Act as point of contact in market to the Pfizer Portugal Customers
Ensure the necessary interaction with Logistics and Demand planning
Handling returns for quality evaluation and expired or damaged returns from customer
Process returns and credits in SAP in order to ensure timely update of inventory. Issue credit note to Wholesalers and Hospitals for products returned to LSP
Ensure internal complete administrative process of invoice and credit notes archiving.
Ensure organization and effective maintenance of files related with Sales Order Management documentation and related processes in scope of Customer Service. Act assuring compliance of the processes under Customer Service responsibility.
Ensure internal process for Hospital AUE's (control, reports and file maintenance).
Receive and management of claims form market, logistics or supply related.
Responsible for receiving the questions from customers concerning orders status and delivery issues
Support to Therapeutic Areas withing Customer Services activities in specific activities (e.g. campaigns)
Support and interaction with Quality and Logistics for market actions (e.g. recalls, etc)
Support to Customer Service Management.

Qualifications (i.e. Education, Experience, Technical Requirements)

Minimum 12o years
Ability to use Excel
Experience as preferential factor
Ability to work in team
Ability to communicate
Ability in the utilization of IT systems (SAP knowledge preferential factor)
Proficiency in English
Ability to manage simultaneous tasks
Organized and methodical

LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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