Print Operations Associate Engineer - Lisboa - Amgen Inc. (IR)

    Amgen Inc. (IR)
    Amgen Inc. (IR) Lisboa

    há 12 horas

    Descrição
    * Triage, troubleshoot, and resolve print service incidents/requests (print queues, drivers, print release, device connectivity) within timely manner.* Ensure high-quality ticket hygiene: accurate CI selection, assignment group, work and resolution notes, follow up with end users, and link to known errors/KB where applicable.* Support the printer lifecycle including enrolling new printers, reconfiguring printers as needed, and retiring printers including removing printers from Service Now and other platforms.* Support automated supply/service requests: confirm correct site routing, validate requirements, and escalate to vendor when needed.* Monitor and resolve print infrastructure issues and coordinate with the local site staff and Amgen IS teams as needed. Escalate and partner with the print vendor when needed.* Ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services.* Assist with changes (installations, configuration updates, access removal/terminations for print platforms) following standard procedures.* Participate in high-severity (P1/P2) incident response and ensure clear communications and documented resolution steps.* Contribute to continuous improvement and reduction of repeat incidents.* Support SAP-integrated printing by performing initial troubleshooting and coordinating with SAP teams using defined escalation paths.* Onboard and support Zebra printers used for labeling in manufacturing/shipping environments.* Experience troubleshooting end-user or infrastructure service issues and working with an ITSM tool.* Familiarity with Windows printing concepts (queues, drivers, print servers) and strong documentation skills.* 5+ years of experience with troubleshooting technical issues on Windows and Mac devices.* 5+ years of experience in enterprise print services and/or managed print environments.* 5+ years of with Cloud and onprem print release solutions.* Experience supporting SAP printing workflows and partnering with SAP teams.* Knowledge of ITIL practices (Incident, Problem, Change).* Experience working with vendors and service providers.* Proficiency with Microsoft Office, collaboration tools, and analytics tools.* 2+ years with Zebra configuration and support experience.* SAFe for Teams certification* Adaptability to a dynamic and fast-paced environment with the ability to manage multiple competing priorities in parallel.**AMGEN Total Rewards Plan** – Comprehensive benefits in healthcare, finance, and well-being. in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request
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