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+ Print Operations Associate Engineer + · + At AMGEN, Technology isn't just a support function—it's a catalyst for discovery, transformation, and real-world impact.Triage, troubleshoot, and resolve print service incidents/requests (print queues, drivers, · Ensure high-quality tic ...
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Associate Mechanical Engineer – Industrial Mechanics
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Associate Mechanical Engineer – Industrial Mechanics
Apenas para membros registrados
Quadrante is looking to strengthen its Industry Business Unit by recruiting an Associate Mechanical Engineer for the Industrial Mechanics division based at our Lisbon office · ...
Lisbonhá 1 mês
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Join our team at AMGEN Capability Center Portugal and explore the future of healthcare through technology and digital innovation. · ...
Lisboahá 1 mês
Print Operations Associate Engineer - Lisboa - Amgen Inc. (IR)
Descrição
* Triage, troubleshoot, and resolve print service incidents/requests (print queues, drivers, print release, device connectivity) within timely manner.* Ensure high-quality ticket hygiene: accurate CI selection, assignment group, work and resolution notes, follow up with end users, and link to known errors/KB where applicable.* Support the printer lifecycle including enrolling new printers, reconfiguring printers as needed, and retiring printers including removing printers from Service Now and other platforms.* Support automated supply/service requests: confirm correct site routing, validate requirements, and escalate to vendor when needed.* Monitor and resolve print infrastructure issues and coordinate with the local site staff and Amgen IS teams as needed. Escalate and partner with the print vendor when needed.* Ensure compliance with security, data protection, and sustainability policies related to print infrastructure and services.* Assist with changes (installations, configuration updates, access removal/terminations for print platforms) following standard procedures.* Participate in high-severity (P1/P2) incident response and ensure clear communications and documented resolution steps.* Contribute to continuous improvement and reduction of repeat incidents.* Support SAP-integrated printing by performing initial troubleshooting and coordinating with SAP teams using defined escalation paths.* Onboard and support Zebra printers used for labeling in manufacturing/shipping environments.* Experience troubleshooting end-user or infrastructure service issues and working with an ITSM tool.* Familiarity with Windows printing concepts (queues, drivers, print servers) and strong documentation skills.* 5+ years of experience with troubleshooting technical issues on Windows and Mac devices.* 5+ years of experience in enterprise print services and/or managed print environments.* 5+ years of with Cloud and onprem print release solutions.* Experience supporting SAP printing workflows and partnering with SAP teams.* Knowledge of ITIL practices (Incident, Problem, Change).* Experience working with vendors and service providers.* Proficiency with Microsoft Office, collaboration tools, and analytics tools.* 2+ years with Zebra configuration and support experience.* SAFe for Teams certification* Adaptability to a dynamic and fast-paced environment with the ability to manage multiple competing priorities in parallel.**AMGEN Total Rewards Plan** – Comprehensive benefits in healthcare, finance, and well-being. in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request#J-18808-Ljbffr
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