Technical Support Specialist – French Market – Remote - Aveiro
há 3 dias
Job summary
This role focuses on technical support for a French SaaS product with an emphasis on SQL-based analysis and application-level troubleshooting Quarterly on-site presence in Porto is required ROLE OVERVIEW You will join the technical support team of a French company providing a financial and accounting management solution for SMEs The role focuses on Level 3 technical support including advanced troubleshooting and database-level analysis KEY RESPONSIBILITIES Handle technical support via phone email and chat Analyze application errors and incidents Perform SQL queries and data validations Support users with application-related technical issues Follow troubleshooting procedures and technical protocols Ensure data accuracy consistency Contribute to process incident improvements REQUIREMENTS Fluent French spoken written English level B2 Experience in technical support helpdesk or application support Solid SQL knowledge mandatory Strong analytical problem-solving skills Clear technical communication ticket management skills WORKING CONDITIONS Remote within mainland Portugal On-site visit in Porto once every months Working hours between - rotational TRAINING Paid training EUR net per week Contract signed after successful training completion COMPENSATION BENEFITS Gross monthly package up to EUR Private health insurance from day one Long-term role potential permanent contractDescrição da vaga
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