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- Administrator procedures and manage major incident sheets
- Fomrlaising/Drawing up action plans
- Expertise in satisfaction surveys
- Good communications with French language (B2), both written and spoken
- Must be receptive to work on a Hybrid regime in Lisbon (2 times per week)
Support L2 - Lisbon, Portugal - ALTER SOLUTIONS
Descrição
Company Description
Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.
In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in eleven countries: Germany, Belgium, Canada, Brazil, United States of America, Spain, France, Luxembourg, Poland, Portugal and Serbia.
In Portugal, we partner with 120 clients and a team of 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation and energy.
Headquarters of the Nearshore IT center, we have a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.
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Job Description
Application support for a platform offered by client ́s department enabling to exchange files (CR, financial flows, etc.), with value-added services in a secure environment. Available to receive and centralise flows from customers inside and outside the group.
The service requested concerns the following actions:
- Taking charge of the "Requests Processing" activity
(Assistance, Incidents, Changes, Reference systems)
- Activity management/communication actions
- Handling continuous improvement actions and contributing to Projects
Qualifications
Previous experience with the following responsabilities: