Social Media Agent - Lisboa, Portugal - Recruit4Work S.L.

Recruit4Work S.L.

Empresa verificada

Lisboa, Portugal

há 6 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

Do you want to be a part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service? Look at this position and start this new adventure in your personal and professional life

As a Social Media Agent, your primary responsibility is social media management for a video streaming platform. Your main task is to adhere to strict company guidelines and respond to user feedback on platforms.

Think of it as a back-office role similar to a social media manager/analyst, where you maintain the project's image by addressing client feedback online, without engaging in direct client conversations or online chats.

Tasks

Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
Demonstrate ownership, high level of commitment and provide excellent customer service to the customer
Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and/or improvement and working at a fast pace.
Solve Partners issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
Be an

Incredible Communicator:
Able to interpret sentiment of the partner and address partner requests/concerns in a timely manner with an aptitude for building strong client relationships

Support partner queries pertaining to, channel management and performance, channel analytics and any technical issues in a friendly and accurate manner
Serve as a consultant to internal, crossfunctional stakeholders on the video platform product.

Requirements:

Education:

At least 2 years BA/BS degree or equivalent with a good academic record

Experience:

At least 12 months of direct customer service experience required, preferably in contact centers
Experience working in B2C and B2B environment preferred
Self starter, strong attention to detail and able to juggle multiple work streams at once
Externalfacing customer interaction experience via customer support
Experience in Advertising, Media Planning, Copywriting, Social Media Campaign and the like is a plus

Skills:

Excellent level of German language
Technologicallycapable: Able to quickly learn
An enthusiasm for Social Media technology
Interest/ working knowledge in online media or YouTube Product
Demonstrated capabilities of critical thinking, analysis and problem solving
Excellent Written communication and organizational skills; can switch from business to casual communication tone depending on the end user's need
Ability to develop and deliver clientfocused solutions to customer needs through ongoing, superior support interactions
Critical thinking and strong problemsolving skills able to investigate and followup appropriately, or make judgments and escalate when necessary
Comfortable with a rapidlychanging environment

Benefits:

The pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
Professional development and a clear career path
New office facilities in a convenient location in Lisbon
Training & development opportunities
Competitive salary & relocation allowance and assistance\
Free fruit, coffee, tea, water, and a lot more

Location:

Lisbon (Portugal)