General Manager, - Faro, Portugal - Viceroy at Ombria Algarve

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In late 2023, the bucolic, lush green hills of Portugal's Algarve region will set the stage for Viceroy at Ombria Algarve.

This sumptuous and secluded resort will feature 76 luxe guestrooms and suites, 65 residences, and a landmark 18-hole golf course - all surrounded by miles of citrus groves, fig and carob trees, small farms, and inland villages with cobblestone streets.

Viceroy at Ombria Algarve is where you'll go to defy bustling coastal crowds.

Where you will retreat for a renewed spirit and robust wellness with a day of indulgence at the resort's modern spa.

Where your culinary experiences mean blending talents of world-class chefs with regional delights of fresh-caught fish and cured hams. Where sophisticated luxuries will mingle with a timeless way of life and simple pleasures.

Along with its family-friendly escapades and mindful meeting spaces, Viceroy at Ombria Algarve will complement the serene landscape with the experiential luxury and design innovation that has defined Viceroy around the globe.

The General Manager will act as the strategic business leader working closely with the Corporate Office and Hotel Executive committee to create the most outstanding resort experience.

This role will be responsible for the oversight of the overall operating performance, guest satisfaction, and financial results for the property.

In addition, the General Manager will build and maintain a strong relationship with the property ownership group and asset managers, through personal engagement and open and transparent communication.

Key Responsibilities:

• Strategic Leadership: Develop and execute the resort's strategic vision, in alignment with the company's goals and objectives. Provide guidance and leadership to all departments, fostering a culture of excellence and continuous improvement.
• Guest Experience: Ensure the delivery of unparalleled guest experiences, exceeding expectations and maintaining the resort's reputation as a premier luxury destination. Implement and maintain service standards across all areas of the resort.
• Operations Management: Oversee all operational aspects of the resort, including front office, housekeeping, food and beverage, spa and wellness, recreational facilities, and other guest amenities. Ensure efficient and effective utilization of resources to achieve operational excellence.
• Financial Performance: Develop and manage the resort's annual budget, monitor financial performance, and implement strategies to maximize revenue and profitability. Analyze financial reports and key performance indicators to identify areas for improvement and costsaving opportunities.
• Team Management: Recruit, train, and develop a highperforming team of department heads and employees. Foster a positive work environment that encourages teamwork, collaboration, and employee growth. Set clear expectations and provide ongoing feedback and coaching.
• Sales and Marketing: Collaborate with the sales and marketing teams to develop and implement effective strategies to drive occupancy and revenue. Identify target markets and develop promotional campaigns to attract highend clientele.
• Health, Safety, and Compliance: Ensure compliance with all local regulations, health, safety, and environmental standards. Implement and monitor procedures to safeguard the wellbeing of guests and employees. Take appropriate action in case of emergencies or crisis situations.
• Stakeholder Relations: Build and maintain strong relationships with key stakeholders, including owners, investors, local authorities, and community representatives. Represent the resort in public forums and industry events.

Qualifications and Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (advanced degree preferred).
• Extensive experience in luxury hotel or resort management, with a minimum of 10 years in executivelevel positions.
• Proven track record of successfully managing and operating luxury resorts or hotels.
• Previous experience running a hotel/resort with golf operations strongly preferred.
• Strong business acumen and financial management skills.
• Exceptional leadership abilities with the ability to inspire and motivate a diverse workforce.
• Excellent communication and interpersonal skills.
• Indepth knowledge of the luxury hospitality industry and emerging trends.
• Fluency in English and Portuguese (additional languages are a plus).
• Previous experience working with Home Owners Associations required
• Ability to work under pressure and adapt to a dynamic and fastpaced environment.
• Flexibility to travel as required.