Danish Customer Support Agent - Lisbon
há 1 hora
Descrição do trabalho
Cross Border Talents is recruiting Danish Customer Support Agents to work in Lisbon, Portugal.
Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
- Answer to inbound calls and customer inquiries;
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions
Requirements
- Fluency in Danish (C2 Level or Native);
- Good knowledge of English (B1 level);
- Typing Speed: 20 words per minute.
- Availability to work in rotating shifts
- Good computer skills;
- Any kind of previous experience or contact with clients
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
Benefits
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Private health insurance after 6 months of contract signature (additionally to the standard insurance).
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your flight expenses
- Accommodation in one of our Client's company's shared apartments;
- Free Portuguese lessons, sports activities and much more
Empregos semelhantes
Nós estamos procurando por um agente de suporte ao cliente para trabalhar em processos BPO garantindo apoio às áreas comercial comunicação e eventos bem como interação com sistemas Help Desk apoiados por Inteligência Artificial. · ...
há 1 mês
Estamos em busca de um Customer Support Agent, para atuar em processos BPO garantindo suporte às áreas comercial, comunicação e eventos. · ...
há 1 mês
A Babel é uma multinacional que fornece serviços tecnológicos orientados para apoiar grandes empresas no processo de Transformação Digital. · We are One Team. We make it happen. We are Unstoppable. · Licenciatura ou Mestrado em áreas relacionadas com IT; · Experiência na área de ...
há 5 dias
A Babel procura um Global Support L1 Agent japonês para trabalhar em Lisboa. · ...
há 3 semanas
Becoming part of an international team and providing excellent customer service for a leading company. You will support customers by phone, e-mail and chat, solve inquiries and technical issues and ensure a positive customer experience. Work comfortably from home from any locatio ...
há 2 dias
+A Babel é uma empresa multinacional que fornece serviços tecnológicos orientados para apoiar grandes empresas dos setores da Administração Pública, Banca, Seguros, Indústria e Telecomunicações no seu processo de Transformação Digital. · +Licenciatura ou Mestrado em áreas relacio ...
há 2 semanas
A Babel é uma empresa multinacional que fornece serviços tecnológicos orientados para apoiar grandes empresas dos setores da Administração Pública, Banca, Seguros, · Indústria e Telecomunicações no seu processo de Transformação Digital. · Licenciatura ou Mestrado em áreas relacio ...
há 3 semanas
A nossa empresa multinacional está procurando um(a) Customer Support Agent para reforçar a sua equipa em Lisboa. O nosso cliente é uma referência no setor da mobilidade. · ...
há 1 semana
+As a Road Trip Support Agent at Indie Campers, you'll be a key player in ensuring our travelers have a smooth and enjoyable journey. · ...
há 1 semana
Reforçar a equipa em uma empresa multinacional com um(a) Customer Support · ...
há 1 semana
Bewirb dich auf eine Remote-Stelle in Portugal! Als Deutschsprachiger Kundenservice-Mitarbeiter unterstützt du Kunden per Telefon, E-Mail und Chat. · Sicherstellung eines positiven Kundenerlebnisses. · ...
há 2 dias
Una parte essencial da missão da Babel é oferecer aos colaboradores uma carreira profissional de longa duração, · pois acreditamos no trabalho em equipa, nas pessoas e na sua força quando elas combinam a sua paixão com o seu talento. · ...
há 2 semanas
As Road Trip Support Agent at Indie Campers, you'll be the first point of contact for external customers and internal teams assisting with pre-trip inquiries and on-trip issues. · ...
há 1 mês
We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey. · Previous experience in emergency dispatching, roadside assistance, or high-level customer service, · ...
há 1 mês
As a Road Trip Support Agent at Indie Campers, you'll be a key player in ensuring our travelers have a smooth and enjoyable journey. You will be the first point of contact for both external customers (travelers) and internal teams (local operations, and support teams), assist ...
há 1 mês
We are seeking a dedicated Customer Support Agent to join our dynamic team in Lisbon. · Your linguistic skills will be essential in ensuring client satisfaction and maintaining the high-quality service we are renowned for. · ...
há 1 semana
We believe in connecting great people with great opportunities. · In this role as Customer Support Agent you will provide support to German-speaking customers via phone email chat and social media address inquiries from merchants regarding our products and services offering compr ...
há 1 semana
We are working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. · Communicate with customers using various channels (telephone, email and chat) · Ensure customer satisfaction and provi ...
há 1 semana
Venez à Lisbonne Capitale du surf, de la bonne ambiance, de l'art et de la culture. · Langue maternelle française (C1 ou C2) · ...
há 1 semana
Customer Support Agent (Italian or French) in Lisbon. · 7.63/day meal allowance 720/year transportation bonus 5% yearly target bonus Health and life insurance (family plan included) · ...
há 23 horas
We're hiring Customer Support Agents to join an international support team delivering high-quality customer experiences for global brands. · Handle customer inquiries via phone, email, chat or social channels. · Resolve issues efficiently while maintaining service quality standar ...
há 1 semana