IT Specialist System Administrator - Lisboa, Portugal - DSV

DSV

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

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_PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS._

Join an Efficient Team of Dedicated Specialists

Your responsibilities:

Ensure change requests are handled and step in to help and assist the Service Owner and the Application architect with practical and technical tasks if needed
Offer support, training, and service to end users at the customer (business stakeholders)
Be responsible for Service Level Agreements (SLA) and Operational Level Agreements (OLA).
Contribute to the optimization of processes
Other ITILrelated adhoc tasks i.e., User Access Management and Problem Management.
Maintain and develop documentation

Our requirements:

Working knowledge of ITIL processes and terminology
Excellent English communication skills, verbal and written.
Excellent problemsolving and analytical skills, with the ability to diagnose and resolve issues effectively.
Ability to communicate effectively with IT and Business stakeholders
Proactive and selfmotivated, capable of working independently as well as collaboratively within a multicultural team.
Maintain a dialogue with the vendor to follow up on technical matters

Preferred skills:

SaaS solution experience
Experience with Application ticket handling and ITSM systems (Cherwell/Service Now)
Has technical experience with a modern QMS/Quality Management Systems
Experience with Computer System Validation/GAMP
Must have experience with programming languages like Java/Python/SQL
Power BI/reporting tools
Knowledge of ITIL will be good asset

What we offer: