German speaking customer specialist - Porto, Portugal - Eurofirms

Descrição

Do you link speak several language? Are you fluent in German? Do you have good knowledge of English? Then you could be perfect for our bilingual roles

As a result of the incredible growth of our client, we're looking for bilingual speakers to join us and to some of the world's biggest and most well-known brands.

Job Description: Interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

We're selecting Call Center Operator (M/F) for a company in the services sector located in Porto. The selected person will carry out the following functions:

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPI's);

Clarify customer requirements;

Probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer;

Listen attentively to customer needs and concerns demonstrate empathy while maximizing opportunity to build rapport with the customer;

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures;

Maintain basic knowledge of client products and/or services;

Prepare complete and accurate work including appropriately notating accounts as required;

Participate in activities designed to improve customer satisfaction and business performance;

Offer additional products and/or services;

Track, document and retrieve information in call tracking database;

Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Schedule:

Full-time schedule of 40 hours a week, monday to friday, with the breaks provided by law.

Requisitos do trabalho

Languages:

English spoken and written correctly;

German spoken and written correctly.