Sales Administration Portugal - Sintra, Portugal - Somfy

Descrição

Company Description

As the preferred partner for window and door automation, Somfy is committed to inspiring new and better ways of living for all.

Better ways of producing, consuming, and housing that we must imagine together around the world in order to inhabit our planet in a more virtuous and permanent way.

Acting for better ways of living means fostering the alliance of a sustainable economic model with environmental protection and self-fulfillment for everyone.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation.

innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 59 countries, with eight production sites and 17 R&D centers. We are pursuing an ambitious industrial strategy based on "Smart Living" and the value we bring to our customers.

We are committed to reducing our environmental footprint every day. Today, more than 60% of our products are eco-designed, and all will be by 2030. At the same time, we have implemented a responsible purchasing policy that prioritizes local suppliers.

We are deeply committed to the well-being of our 6,880 employees, we promote their sustainable employability by promoting internal mobility and developing their skills.

We foster diversity and inclusion by building on our strong corporate culture.

The Sales Support Administrator for our Portuguese Market provides administrative support to our customers & sales team. Sales Support Administrators play an important role in ensuring customer satisfaction through the accuracy and efficiency of their work.

Your main responsibilities on this role will be:

Sales administration:

• Accurately processes sales orders and creating proforma invoices.
• Credit & Debit notes creation.
• Answer customer ́s questions regarding the status of their orders, invoices, and related documentation.
• Additionally, you will be expected to provide information on stock availability, prices, and discounts.
• Generate reports on pending and sent sales lines for the sales team and specific key accounts.

Customer Support:

• Assist with the decision on which Somfy product to specify for a solution.
• Provide phone technical support for both professionals and endusers.
• Create accounts, contacts, and cases for monitoring and action on customer satisfaction using Salesforce.
• Maintain close contact with Field Sales Rep. for escalation of professional incidents.
• Direct End Users calls to Leads to Somfy Experts.

After Sales:

• Process returns merchandise authorizations (RMA) and send the goods to our warehouse, with an average of one shipment per day.

Qualifications

• High School Degree or Tecnical Studies.
• Minimum 1 year of work experience as a Sales Administrator or in a similar role.
• Fluente in Portugese fluente & Professional English (Spanish is valuable but not required).
• Proficient in Office 36
• Customer Satisfaction orientated.
• Empathy & active listening skills.
• Basic knowledge of electricity is valuable but not required.
• Familiar with SAP and SalesForce is a plus but not mandatory.

Additional Information

• Permanent Contract
• Teleworking policy
• Career growth opportunity in an international company and dynamic work environment