Technical Support Agent - Lisboa, Portugal - Otonomee

Otonomee

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Your mission:

This is a full-time, remote position based in Portugal.
The base salary for the role is 15,250 euros. You will receive a 20 euro internet allowance monthly. The meal allowance is 7.63 euros per day.

About the role

What you'll be doing

Working as part of a technical support team assisting our client.
Providing high quality & Customer focussed first line technical support.
Handling incoming support calls & trouble tickets.
Ensuring key information is accurately captured, undertaking relevant technical investigation & resolving complex Customer issues.
Developing and maintaining an exceptional level of Customer satisfaction at all touchpoints with the Customer and Client

Your profile:

Technical support and/or Customer service experience.
You have an aptitude for technology and can diagnose, document, and resolve complex technical issues.
Proficient with helpdesk/ticketing systems and mobile platforms.
Excellent written and verbal communication skills.
You can communicate clearly and work effectively within a team.
You speak English fluently. An additional language would be advantageous.
Flexibility on working hours. Evening and weekend cover may be required.
Have a growth mindset and exciting about working with a company that is changing constantly.
Have remote working experience and capabilities.

Why us?:

What you get in return:

Fully Remote work (based in Portugal)
A competitive salary
Internet and Meal Allowance
Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.
Autonomy and Responsibility

About us:

Founded in 2020, Otonomee is one of the world's first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses.

Our solutions help customers protect their brands as they grow their customer base, move into new markets and find efficiencies to support their growth.

We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners.

Our service is available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.

Otonomee is committed to encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.

We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.

We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow