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- Maintain agreed service levels for the DE labels;
- Support the DE hotline;
- Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
- Handle customer documents as part of the KYC or risk prevention flow;
- Review customer withdrawals within the agreed time frames;
- Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures;
- Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
- Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;
- Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
- Investigate financial irregularities on accounts;
- Work with colleagues in other departments to resolve account-related issues and prevent fraud;
- Help maintain quality control and customer care through analysis of player contact;
- Investigate risk issues relating to third party processors;
- Check gaming history.
GERMAN SPEAKING Payments - Lisboa, Portugal - Elevate
Descrição
FLUENT GERMAN SPEAKERS ONLY - LOCATED IN LISBONEU NATIONAL OR WORK PERMIT
Purpose of Role:
The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team's overarching aim is to catch and prevent fraud at our gaming websites.
Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.
Responsibilities:
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