GERMAN SPEAKING Payments - Lisboa, Portugal - Elevate

    Elevate
    Elevate Lisboa, Portugal

    há 2 semanas

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    Tempo integral
    Descrição
    FLUENT GERMAN SPEAKERS ONLY - LOCATED IN LISBON

    EU NATIONAL OR WORK PERMIT

    Purpose of Role:
    The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The team's overarching aim is to catch and prevent fraud at our gaming websites.


    Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.


    Responsibilities:

    • Maintain agreed service levels for the DE labels;
    • Support the DE hotline;
    • Liaise with players on account related issues, resolving problems and ensuring high levels of customer care;
    • Handle customer documents as part of the KYC or risk prevention flow;
    • Review customer withdrawals within the agreed time frames;
    • Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures;
    • Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems;
    • Analyze records of Affiliate accounts, to ascertain whether there are any irregularities;
    • Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care;
    • Investigate financial irregularities on accounts;
    • Work with colleagues in other departments to resolve account-related issues and prevent fraud;
    • Help maintain quality control and customer care through analysis of player contact;
    • Investigate risk issues relating to third party processors;
    • Check gaming history.

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