Senior Technician Production Support - Lisbon, Portugal - CGI

Descrição

Position Description:

CGI is looking for a Senior Technician Production Support to join our team.

Your future duties and responsibilities:

•We are recruiting 1 Application Production Support for the Collateral Support team (1 functional application support level 1 and 2);

•The GM IT APS PnL and Referential support team provides application support and maintenance of Tier 1 applications on a 24/7 basis from Europe, India and the US.

Main Tasks:

•Provide functional support for the applications;

•Execution of requests from business, development and other support teams;

•Prioritize, track and resolve incidents/requests using the Service Now application;

•Analyze change requirements, test changes and coordinate releases;

•Keep the collective team knowledge base up to date;

•Batch Monitoring and troubleshooting;

•Site Handover/follow the Sun;

•Ad-Hoc Reporting;

•Application Queries;

•Automatic reporting;

•User Access issues;

•Mailbox Management;

•Monitoring \ Health checks;

•Static data changes;

•User training;

•Alerting based incidents / setup;

•System Health checks;

•Dashboard maintenance.

Required qualifications to be successful in this role:

Technical Skills:

•Application support experience;

•SQL Server /Oracle and Sybase;

•ServiceNow/ticketing tools;

•GENEOS/monitoring tools;

•Understanding of Linux/Unix and Windows Server.

Soft Skills:

•Ability to manage priorities, incidents and problems;

•Good communication skills and teamworking;

•Knowledge sharing;

•Problem solving;

•Time management.

Language Skills:

•English (Expert)

Skills: