Service Desk Agent - Lisboa, Portugal - HCL Technologies

HCL Technologies

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Service Desk Agent - German Speaker

HCL Technologies a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

As a Service Desk Agent you will be the main point of contact for technical and customer support issues across Europe.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems
Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and thirdparties) and Quality Engineering teams
Coordinate regular calls with the client for refills and upgrades to product accessories
Process both clientgenerated and internally generated service request tickets within specified delivery times
Administrative support to certify client details and alter any incorrect information within our stakeholder's client database
Flexibility to take on additional tasks as directed by Team Lead

Qualifications & Experience

Required Language Thresholds:

Skills & Knowledge

Knowledge of computers and MS Office
Working knowledge of a customer focused environment
Effective interactive skills and ability to work as part of a team
Resilient under pressure and adaptable to unseen work demands
Flexible attitude towards working patterns including early starts, & Bank Holidays

Benefits and Perks