Support Analyst - Lisboa, Portugal - Keyrus Portugal

Keyrus Portugal
Keyrus Portugal
Empresa verificada
Lisboa, Portugal

há 1 mês

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição

We are on a mission Keyrus is a key player in consulting and technology specialised in Data & Analytics, AI & Machine Learning and Digital Transformation with clients in more than 20 countries in 4 continents.


Mission Description:

Ensure optimal results that meet the needs of business and its users. Act as an interface between business users and IT service.


Main Activities:


Functional Support

  • Assist backoffice users (our clients) in their day to day work, troubleshooting issues and designing workarounds to reduce incidents and problems faced during the day
  • Act as single point of contact for any OMR and Back-Office related topics
  • Coordinate different actors (Business, IT, Production) when addressing transversal issues
  • Understand business issue and business impacts
  • Propose solutions, anticipate future needs and be proactive to reduce business impacts
  • Continuous training on Business knowledge and OMR functionality to be able to keep service level on top.

Technical Support

  • Follow technical issues and coordinate with all parties
  • Continuous training on OMR architecture.

Personal Attributes (soft skills)

  • Ability to effectively convey complex information within simple and high impact communication
  • Logical, methodological, focused on delivery and being able to prioritize workloads
  • High pressure/stress resistance
  • Proactive and autonomous
  • Curious (appetite on new topics to learn) and quick learning
  • Problem solving, with high analytical skills
  • Can work from 7am and until 6pm shifts, weekly rotation.

Essential Qualifications / Experience and Technical Skills

  • Good technical understanding of capital markets products and markets
  • English speaker is mandatory
  • Unix/Linux


  • SQL

  • PL/SQL (Oracle)
  • Must live in Lisbon
  • Must be a portuguese citizen or have a work permit for Portugal

What we offer at Keyrus Portugal:

  • Salary based on your skills and experience and according to the Data market practices.
  • Food ticket of €8.32 per day
  • Private Medical Insurance
  • 22 days of paid vacation
  • Training Program through KLX (Keyrus Learning Experience)

Expected start date:
ASAP

Why Keyrus?


Joining Keyrus means joining a market leader in the Data Intelligence field and an (inter)national player in Management Consultancy and Digital Experience.


You will be part of a young and ever learning enterprise with an established international network of thought leading professionals driven by bridging the gap between innovation and business.

You get the opportunity to meet specialised and professional consultants in a multicultural ecosystem.


Keyrus gives you the opportunity to showcase your talents and potential, to build up experience through working with our clients, with the opportunity to grow depending on your capabilities and affinities, in a great working and dynamic atmosphere.

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