IT Support Specialist - Porto, Portugal - MoonLake Immunotherapeutics

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Job Purpose

As an IT Support Specialist, you will be the right hand to our Head of IT, providing essential support in managing our IT infrastructure and ensuring the smooth operation of our Microsoft 365 ecosystem. Your role will encompass a diverse range of responsibilities, making this an exciting and dynamic opportunity for IT professionals who thrive in a collaborative and evolving environment.

Key Accountabilities:

• Leverage your strong knowledge of Microsoft Azure and Microsoft 365 tools, including but not limited to Intune, Autopilot, Defender, SharePoint, Teams, to optimize and secure our IT environment
• Provide top-notch technical support to our employees, troubleshooting issues and ensuring smooth IT experience for all
• Assist in the management, implementation and maintenance of our IT infrastructure, including servers, networks and cloud-based systems
• You will have a very strong security mindset and will collaborate to implement and monitor with security measures to protect our sensitive data and ensure compliance with industry standards
• Facilitate collaboration among teams by proposing new solutions and optimizing tools like Microsoft Teams, SharePoint, Zoom, etc
• Contribute with your expertise to IT projects aimed at enhancing our technology capabilities and efficiency
• In the early stages of our IT department's growth, be prepared to wear multiple hats and assist with various IT-related tasks and challenges as needed

Your profile

Education: Bachelor's degree in Information Technology, Computer Science, or a related field
Experience: Minimum 2 years relevant experience in the field

Skills/knowledge/behavioural competencies:

• Stellar communication skills, both written and verbal, enabling you to relay complex technical concepts with clarity and patience
• Thrive in an ever-evolving landscape, readily embracing new technologies and adapting your strategies to overcome challenges
• A natural collaborator who can effectively partner with individuals from various backgrounds, contributing to a cohesive team dynamic
• Display a proactive approach to tasks, taking ownership of challenges and following them through to successful resolution
• Exhibit an unquenchable thirst for knowledge, eager to learn and share insights within a supportive, knowledge-sharing environment
• Empower your colleagues by adopting a customer service mindset, ensuring their experience with IT support is positive and constructive
• Maintain composure under pressure, demonstrating resilience in the face of challenges while maintaining a positive outlook

• 2 days a week in our brand new office in Porto, with some travel to other Moonlake hubs in Zug & Cambridge

Why us?

An exciting job opportunity awaits you

MoonLake is a dynamic and innovative company pushing the boundaries of possibility, and we are looking for passionate individuals to join our stellar team.

What we offer:

Learning Environment: An opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.

Impactful Work: Contribute to groundbreaking projects that have the potential to transform global healthcare.

Flexibility and Balance: Work remotely/hybrid, enjoying a healthy work-life balance while making meaningful contributions to our team.

Career Growth: A clear path for career progression, with the chance to take on more responsibilities as you develop your skills.

Our Core Values

We look for potential MoonLakers that embody our three core values that drive our pursuit of excellence:

We do Stellar Science: We aspire to create novel therapies that elevate treatment horizons, with innovative science, and high quality, always.

We go beyond: We aspire to be positively disruptive in our field, and bold in the way we challenge the norms and each other.

We unlock value: We aspire to create long-term value for investors and communities.

About us

MoonLake Immunotherapeutics is a clinical-stage biopharmaceutical company unlocking the potential of sonelokimab, a novel investigational Nanobody for the treatment of the inflammatory disease, to revolutionize outcomes for patients.

We continue to make significant progress in our Global Clinical Development Programs. The company's focus is on inflammatory diseases with a major unmet need, including hidradenitis suppurativa and psoriatic arthritis – conditions affecting millions of people worldwide with a large need for improved treatment options. MoonLake was founded in 2021 and is headquarted in Zug, with hubs in Cambridge & Porto.

Further information is available at