Customer Success Manager - Porto, Portugal - EXOGROUP

EXOGROUP

Empresa verificada

Porto, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

About EXADS:

EXADS is a young international startup specializing in the ad tech industry.

Proudly part of EXOGROUP, a set of companies made of 160+ very talented individuals with offerings across a wide range of services in the digital business, with headquarters in Barcelona and offices in Dublin, Porto, Valencia, Tarragona and Buenos Aires.

As a company, we actively develop and improve our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry.

We are revolutionizing the online ad-serving industry for advertisers, publishers, and networks alike and are seeking to recruit highly skilled and talented people to join the team to further design, build and scale our platform offerings across a wide range of web and mobile projects which utilize modern technologies such as Data Streaming, Big Data, and Real-Time Statistics Computation and enjoy a work-life balance, supportive and friendly environment.

Location

Even though you are welcome to work from our office in Porto, this position can be fulfilled from anywhere in Portugal.

Responsibilities:

Advocate and main point of contact for EXADS SaaS products with external clients
Having an indepth knowledge of EXADS SaaS products, their value proposition and communicating these to clients
Onboarding and educating new EXADS clients as they get started with the platform
Addressing client issues and working on possible solutions
Guiding and providing support for any technical and/or API integrations
Acting as the voice of the customer internally
Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
Working crossfunctionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling
Identifying expansion opportunities and partnering with Sales to successfully close such opportunities
Improving our client documentation and overall user experience
Attending trade shows and pitching EXADS to potential clients

You have:

Educational background in Engineering or Marketing or demonstrated knowledge, skills, and abilities to perform the abovementioned tasks
Previous experience in digital advertising/marketing
Previous experience in a customerfacing role/environment: technical customer support, technical account management will be highly valued
You have a working knowledge of internet foundations: Network requests, HTML, Javascript
Must have the ability to grasp new technical concepts quickly
Excellent level of English, both spoken and written (any additional languages are a big plus)
Prior experience with CRM & Ticket management solutions
Excellent time management, communication, and interpersonal skills
BS/MS in Computer Science/related technical discipline OR equivalent experience.

Considered a plus:

You understand the world of B2B SaaS companies.
You are a critical thinker and have a keen eye for problemsolving.
You have the drive to learn and grow your technical and process knowledge base.
You are comfortable working in a startup environment, and able to work both with the team and autonomously depending on the task at hand.

What you'll find working at EXADS:

We offer you a position in a young, dynamic and international environment with the opportunity for regular training, personal development, ambitious career growth, and a competitive salary.

Most of all, we offer a position in a team that thrives on achievement, success, and leadership within our industry.

Our core company value is innovation:
where people and creativity drive innovative technology. If you have a passion for developing software and enjoy working in a fast-paced, challenging but rewarding environment, this position is for you

**Our hiring process: - HR Pre-screening Interview - To get to know you and your previous experience;

Interview with a team member.
Interview with our CTO and our Product Director

Final interview with the CEO - The last step of the process, you're nearly there

Experience our benefits

Flexible start times;
Private health insurance
Remote work from home
Home office set up budget of 500 Euros
Your Birthday off as a paid holiday
Access to quality trainings through Udemy platform
Additional internal and external trainings through our EXOGROUP University program
Up to 1500 Eur of training budget and 5 days of study leave, every year
Spanish, English, and Portuguese language lessons;
Employee referral program bonus
Earn 2500 Euros by referring someone
Subsidized gym
Exciting team buildings in locations such