Sports Retail Customer Service Agent - Lisboa, Portugal - Blu Selection

Blu Selection

Empresa verificada

Lisboa, Portugal

há 5 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

Are you ready to show your fashion expertise? A big sportswear brand is looking for support for their customer service team.

Be responsible for the needs of the customers and find the best solution to make them happy again. You appreciate the quality of products and services. Do you know what makes the difference? Show this in the contact with customers and try to keep their satisfaction

Tasks

Your responsibilities and impact as an a Sports Retail Customer Service Agent will be:

Being a mentor to consumers in different fields (there are several projects)
Identify new business opportunities by cross and upselling
Delivering calm and resourceful troubleshooting for customer queries regarding their shopping experience
Being in contact with other departments and redirecting related cases and issues to related departments
Is customer service a new field in which you want to gain expertise and achieve your career goals? The good news is that this company is recruiting based on soft skills, regardless of your field of studies they will train you in every aspect of the job

Requirements:

Skills, experiences and interests you need to succeed in this role:

Speaking a native level of French and at least a B2 level in English
Knowing the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Enjoy being energetic, innovative and working proactively at a fast pace
Getting excited about intercultural communication and the expatriate lifestyle
Are already living in or willing to relocate to Lisbon for an international career and life experience

Benefits:

What's in it for you?

Type of Contract: 12 months contract (renewable)

Working Hours: 40h/week;

5 days/week in rotative shifts from Mon-Sat from 7 AM to 10 PM
Training fully paid (approx. 3 weeks)
Salary Conditions(\*): 967 € gross/month + 150€ gross/month performance bonus + meal vouchers (6€/work day)
Yearly flight ticket back to your home country
Support with paper work
Extra Perks: Private health insurance from day 1International environment with team building events etc

This fast-growing multinational company has more than employees helping over 500 globally acknowledged brands to provide a first
- rate customer service experience. Combining technology with a human touch they achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.

This project is not for you? Still send us your CV, we have plenty of other opportunities we can discuss with you