WMS Support Technician - Matosinhos e Leça da Palmeira, Portugal - Generix Group

Generix Group

Empresa verificada

Matosinhos e Leça da Palmeira, Portugal

há 4 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert.

Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life In a supportive environment, you can freely share and improve and skills and expertise.

Generix Group is growing along with its talents, so let's build our future together
Ready to join us the challenge of digital transformation of prestigious clients?

Ensure the resolution of tickets (incidents and requests), for the solutions Generix Group installed at the customers' premises, within the deadlines and the defined contractual framework.

MAIN RESPONSABILITIES

Assure the resolution of customer's tickets forwarded by N1 support team;
Analysis, diagnosis and resolution of level 2 client's tickets according to the contractual framework;
Reproduce the anomaly observed by the end user;
In case of software malfunction, create and write reproduction documents of the anomaly;
Share the necessary information to the service maintenance team in order to correct the anomalies or to the WMS experts to a deeper analysis of the problem encountered;
Update the status of customer support tickets in the information system.

EXPERIENCE REQUIREMENTS:

Knowledge (Knowledge and Technical Mastery)

Level 4/5 in Computer Science, Electronic or similar. Degree in Information Technology, Mathematics or similar will be a plus;
Know how and/or experience in Supply Chain, WMS solutions, SQL or IBM is a plus;
Fluency in French and English (written and orally) is mandatory;
Good level of Spanish and/or German (orally).

Know-how (Professional Practice)