Customer Service Representative - Porto, Portugal - Amcor

Amcor

Empresa verificada

Porto, Portugal

há 4 semanas

Postado por:

João Santos

Recrutador de beBee

Job Purpose

Job Dimensions & Scope

Internal & external relationships

Plant neighbouring functions: quality, supply chain, planning, logistics, production and more
Sales teams across the business unit
Customer Service function
External customers

Principal Accountabilities

Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.
Shares customer forecasts within the system to support the demand planning process and works closely with colleagues in operations to manage any potential shortages or delays.
Proactively manage customer finished goods levels and aged inventory.
Manage customer complaints.
Consistent focus on gaining knowledge through use of best practices and standard procedures.
To keep all OHSE and hygiene standards given by Amcor and local legislation

KEY DELIVERABLES

Build customer loyalty through positive customer engagement and service excellence.
Maintain customer service processes, standards and key deliverables to support the customercentric organization.
Partner with all functional areas within the organization to ensure a world class customer experience.
Consistently deliver a high degree of accuracy.

Qualifications/Requirements
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Formal Qualifications and Experience

Minimum of
3 years' experience in a similar position, preferably in a manufacturing environment
Experience of SAP and strong
Excel skills appreciated.
Fluent in
English and
Portuguese, French as a plus,

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Specific Skills and Abilities