Customer Care Coordinator Pt - Porto, Portugal - Eurowag

Eurowag

Empresa verificada

Porto, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Company Description
Liserteco is our Eurowag company in Portugal.

Founded just over 25 years ago, Eurowag is one of the fastest growing, integrated mobility and payment solution companies in Europe.

We focus on finding solutions that simplify the lives of commercial mobility companies.

Our vision is to democratize the on-road mobility industry by creating sustainable financial & technological solutions for the benefit of our industry, society and the environment.

Job Description Main position responsibilities and objectives**:

Communication with EUROWAG customers
Customer service on the telephone line
Email communication with customers
Replenishment and registration of contracts, control of customer data
TMS (Ticket management system)
JIRA daily activities
Development of the product and services associated with it
Document archiving
Blocks cards
Administrative activities related to logistics (if necessary)
Performs other tasks assigned to their direct superiors
Gives incentives to improve the quality of services for clients
Immediately communicates information about possible impending problems
Participates in education and personnel development within his job title according to the instructions of the company management.
Is continuously educated and obtains the latest information within his field and to the extent of the work performed.
Performs other work, according to the instructions of his superior, to which he is eligible on the basis of his qualifications.
Adheres to the principles and guidelines defined by internal quality management regulations and procedures.
Heeds the instructions of his superior.
Observes order and cleanliness in own workplace.
Adheres to safety and fire principles.
Respects the EW value principles and environmental protection.