IT Support Technician - Lisbon, Portugal - CGI

Descrição

Position Description:

CGI is looking for an IT Support Technician to join our team.

Your future duties and responsibilities:

•We are looking for an IT Field Support/User support technician profile for client's Technical support team.

Main Tasks:

•Provide In person / Face to face, IT support in a large-scale end-user environment;

•Remote Support & In person/On desk/field support;

•Work by procedures and tickets;

•Warehouse, stocks control, logistics & Back-office tasks.

Required qualifications to be successful in this role:

Technical Skills:

•Hardware and Software;

•Networking and security;

•Microsoft tech savvy;

•Main Technologies: MS Windows, M, Printers, Audiovisual equipments (cisco), iphone & Mac, Smartpass, Active Directory, Network protocols;

•Information technology or equivalent, IT Formation/IT certifications;

•Proven experience as a help desk technician or other customer support role;

•Experience in large-scale end user support operations ( users);

•Minimum of two continuous years of working Experience in IT related support tasks;

•Familiar with LAN/WAN/Datacenter environments and network protocols such as TCP-IP/DNS/DHCP;

•Tech savvy with working knowledge of office and corporate products, technology adept and consumer;

•Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Active Directory, Outlook-exchange) in a support environment context;

•Good understanding of collaborative tools and its importance in the current digital working era;

•Good comprehension and knowledge of desktop hardware components;

•Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment;

•Good understanding of computer systems, mobile devices and other tech products;

•Ability to diagnose and resolve basic technical issues and behind (advanced IT issues).

Soft Skills:

•Good English speaker (maintain and elaborate a conversation);

•Very Strong soft skills with strong focus in customer happiness and excellent communication skills (Mandatory);

•Strong analytical, problem-solving skills & troubleshooting skills;

•Problem solving and critical thinking;

•Customer oriented;

•Conscientiousness;

•Teamwork;

•Multitasking Ability.

Skills: