Data Analyst - Porto, Portugal - Generix Group

Generix Group

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

COMPANY OVERVIEW
Ready to join us the challenge of digital transformation of prestigious clients?

JOB DESCRIPTION

The Data Analyst will be responsible for the collection and the analysis of the data produced by the support and incident management process on global scale.

Its mission is to exploit and interpret the data to derive useful business observations.

MAIN RESPONSABILITIES
As a cross-department function, the main responsibilities of the Data Analyst will be to:

Collect and extract from the different databases (Salesforce, SX, FCC Call center etc ) relevant and qualitative data;
Define and implement, together with the support managers, action plans to guarantee the quality of the data;
Improve existing dashboards or create new ones;
Produce monthly KPIs, performance and business reports, recommendations either for the managers of the support teams or Generix clients identified;
Develop automatisation of the KPIs;
Develop documentation and data governance;
Participate in continuous improvement process or projects, particularly in the ITSM project with a focus on the KPIs.

EXPERIENCE REQUIREMENTS

University degree preferably in Computer Sciences, Mathematics, or other exact Sciences Master degree;
Evidence of strong mathematical and statistics knowledge;
Knowledge of scripting/programming languages would be a plus;
Strong competencies with Pack Office (Excel, Power point, Word)
Ability to communicate fluently in English, both verbally and in writing. French would be a plus;
Ability to demonstrate rigour, organization, reactive and analysis spirit.

OFFER