Car Remote Repair Expert - Lisboa, Portugal - ManpowerGroup

ManpowerGroup

Empresa verificada

Lisboa, Portugal

há 6 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

Manpower Portugal is currently recruiting a Car Remote Repair Expert native or fluent in Swedish for a prestigious client in Lisboa:

Responsibilities:

Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels

1st level resolution rate:
50% after 6 months, 70% after 12 months

Follow defined work instructions and escalation processes for all possible types of incidents.
Track all incidents in our internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. Input for FAQ and knowledge database.
Establish good relationships with colleagues and customers in order to achieve a correct flow of information. Willingness to work in the office and/or remote according to business needs.

Qualifications What distinguishes you:

Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics;
Experience and knowhow: Professional experience in a customer facing position would be an advantage;
Languages: Swedish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
A team player who is 100% service and solutions focused;
Methodical troubleshooting skills required
Working knowledge of SAP would be an advantage;
Previous experience or affinity with automotive electronics would be an advantage;
Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure Willingness of taking over responsibility for assigned projects as needed;

Benefits:

Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.

Tipo de oferta:
Temporário or Contrato de trabalho e termo certo

Horário de trabalho: