French Customer Advisor for Financial Services - Lisboa, Portugal - Foundever

Foundever

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Come and work with us.

Do you want to offer solutions to customers with financial and credit card services?
Are you
French native or fluent with strong
English communication skills?

Looking to make your career in a multicultural environment in sunny and happy
Lisbon?

So we have the perfect opportunity for you
Our
client is a worldwide renowned American financial company and one of the most respected brands around the world.

As a customer service specialist in this project, your daily responsibilities will include:

Offer solutions to customers that need assistance with financial and credit card services
Provide customer service through phone communication
Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible
Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed quality goals, compliance regulations and productivity targets

To succeed in the role, you will need to have:

Native or proficient level of French (C2)
(mandatory
):

-
Advanced level of English (at least C1) both verbal and written
(mandatory
):

Strong communication skills
with excellent phone conversation skills, attentive listening and superior writing skills
Computer literate
A motivated and enthusiastic personality
Commercial behavior
Selforganized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Able to follow guidelines and instructions
Ability to keep calm and clearheaded in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers

-
Must hold EU citizenship or valid work permit for Portugal:
**Benefits.

Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging companywide initiatives, including our EverBetter wellness program
Job stability
Lifelong skills and experience
Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.