Contact Center Supervisor - Porto, Portugal - Linde Saude, LDA

Linde Saude, LDA

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Linde Saude, LDA

Contact Center Supervisor (M/F/d)
Porto, Portugal (req9405)

What you will enjoy doing

You will be responsible for the team management, focus audit on agents' performance, 1:1 conversations and follow up's

KPI's analist

Further you will daily prepare reports based on KPI's and reporting of results
Analytical profile of results, daily, weekly, monthly, quarterly and annual
In addition you will create and maintain internal work instructions, as well as preparation and definition of mateiral support and help
You will be in charge for the selection of personnel and initial training for new hires and continuous training
Ensure compliance with the procedures and guidelines established in relation to operational standards, quality and GDPR
Maintenance and update of the internal procedures of the Department
You will cordinate with the different business areas to ensure that the implemented processes/procedures are aligned
Agents Support, Resolution of doubts in relation to the procedures
Coordination with the team leaders in Spain, of the work and schedules of the teams, monitoring of tasks and control of absentee

What makes you great

You have a Bachelor Degree or provable previuos experience in similar role
Worked in Contact Center for min 5 years and 2 years managing teams
Your level on Portugues and Spanish is native/bilingual, English is highly valued
Extensive knowledge in Microsoft Office Tools (Advanced Excel Office is a must)
Further you have previous experience in call management telephony platforms and CRM's
You have availability to do some Stand By shifts on rotation saturdays and bank holidays
Strong team work commitment, highly oriented to targets and objectives suit your profile, as well as strong customer focus and dedication to client service

Why you will love working with us
Caring for our patients is our motivation to take the lead each and every day. We are working passionately on services, concepts and therapies with medical gases to improve our patients' quality of life. Regulatory compliance, quality and safety are of utmost importance for us in everything we do. Is this what you are committed to, too? Then join us for a great future in a global team.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe.

The company is committed to technologies and products that unite the goals of customer value and sustainable development.

What we offer you

This role is a full time position based on limited contract. The standard weekly working hours will be from 09:00 hrs till 18:00 hrs.

Have we inspired you? Let ́s talk about it

Your contact person
Linde Gas España
Linde HR Team