Service Experience Center Representative - Lisboa, Portugal - Xerox

Xerox

Empresa verificada

Lisboa, Portugal

há 3 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

About Xerox Holdings Corporation

Location:
Lisboa, Portugal, PT

We are Partners, we are Leaders, we are Experts and we are looking for native/ fluent
Danish Speakers to become part of the Xerox _
Digital Support Team _- Our team is responsible to offer the best customer experience through our Remote Support Solutions.

We add value to our internal and external customers by providing the best Remote Hardware, Software and Network Solutions.

This role is critical in the Support Cycle by proactively selling the benefits of troubleshooting via Telephone, Video Conferencing and Web Chat.

This position requires superior Customer Support skills that include Empathy and Sense of Urgency as well as sound Technical Skills & Aptitude

XEROX Customer Support will boost your knowledge in customer behavior and market knowledge for life.
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The Talent we're looking for:_

Post-Secondary Education is an asset
12 years of related experience preferred
Demonstrated Superior Customer Service Skills
Experience using Social Media technologies (Skype, Facetime, Google Duo)
Experience with Apple and Android devices to support video conferencing
Solve Customer Hardware, Software and Networking problems at first contact
Solid Problem-Solving Skills
Ability to communicate effectively listening, written & verbal
Ability to deliver results independently and as a part of a team
Strong Organizational, Prioritization & Time Management Skills
Critical thinking and decision making
Ability to multitask effectively with attention to detail
High level of achievement and selfmotivation
Able to pick up new technology quickly

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Xerox will offer you:_

Employment directly with Xerox
Competitive salary (14 months/ year)
Quarter performance bonus
Monthly meal allowance & Monthly language bonus
Recognition program for referral friends
On site Canteen, GYM, Soccer Field and Swimming Pool
Onsite Kitchen and Vending Machines with competitive prices
Private Healthcare, Doctor on site, Wellbeing Program
Worklife balance & parenthood program
Great river view office location with easy access by public transportation
Training & Development including a 24X7 E-Learning Platform
Careers Opportunities based on performance and on a "recruit from inside" first
The chance to get involved in our Social Responsibility Program and participate in several initiatives with focus on our community, the environment, diversity and inclusion.
Note: For nonEU applicants, it is mandatory to hold a valid work permit_

Tipo de oferta:
Período Integral