- Drive performance measured by KPIs like cost/charges, productivity, employee engagement, CSI, USI.
- Together with your teams, you are striving for the delivery of excellent O2C services that are exciting our customers.
- Foster Hub synergies, continuous improvement, Quality Management and certifications/controls across the Hub Business Line.
- Define and implement the BL strategy in the Hub and you ensure the alignment with the Hub WEA and global O2C Business Line strategy.
- Develop and maintain BL-specific customer and stakeholder relationships in alignment with the respective CRM colleagues.
- Further strengthen the WEA O2C Hub as a technology hotspot and driver of new services like Inside Sales in close partnership with our customers.
- Drive leadership & people development incl. training, communication & retention to ensure a great people experience in your Hub BL.
- Be responsible for budgets, financial performance and productivity of all O2C services in the Hub.
- Be key driver in the region of the ongoing global transformation of the organization into an innovative digital solution provider.
- Support GBS' transformation to a customer-oriented organization by fostering personal growth and driving agile mindset.
- Foster collaboration with other GBS units.
- Comprehensive business background which has been gained over many years (>8 years) in Customer Services, Sales, Technical Support, or comparable.
- Fluency in English (mandatory) and Portuguese (preferred).
- Entrepreneurial spirit, bringing strategic foresight which can inspire & transform our customer's business operations.
- Result-oriented mindset with the ability to drive new business growth utilizing the full extent of the global organization.
- A mindset that brings diversity of thought, resulting in an equitable and inclusive organization where all employees are valued.
- Confidence to present and able to engage people and other stakeholders of different levels across the organization.
- Flexibility to adapt quickly to situations that arise in the uncertain world in which we find ourselves.
-
GBS O2C WEA Business Line Head
há 3 semanas
Siemens S.A. Amadora, Portugal PermanentSiemens Global Business Services (GBS)enables Siemens units worldwide and external customers to accelerate theirbusiness transformation into a sustainable and digital future. · Our portfolio comprises services driven byexpertise and the latest technology – with a strong focus on ...
-
Gbs O2c Wea Business Line Head
há 6 dias
Siemens S.A. Amadora, PortugalSiemens Global Business Services (GBS)enables Siemens units worldwide and external customers to accelerate theirbusiness transformation into a sustainable and digital future. Our portfolio comprises services driven byexpertise and the latest technology – with a strong focus on in ...
-
Business Financial Controller for Gbs H2r
há 3 semanas
Siemens Healthineers Amadora, PortugalAs Partner of Choice, **Global Business Services (GBS)** provides innovative digital solutions and customer-oriented business services for companies and organizations in areas such as Finance, Human Resources, Information Technology, Supply Chain, Customer Care and many more. · I ...
-
Gbs O2C Wea Business Line Head
há 3 semanas
Siemens Mobility Lisboa, PortugalSiemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on ...
-
Senior IT Application and Platform Manager
há 2 semanas
Siemens Digital Industries Software Amadora, PortugalThe time to change is now · It is time to build a sustainable future and define how we evolve through technology with purpose. · At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more tha ...
-
Finance Project Manager
há 2 semanas
Siemens Amadora, PortugalThe CF R WEA Accounting & Controlling Regional Hub is a financial and accounting competence center, covering all companies of the Siemens Group in Western Europe and Africa. It ensures the correctness of the Financial Statements of over 96 Legal Entities in Algeria, Belgium, Denm ...
-
Head of Cybersecurity for Enabling Functions
há 3 semanas
Merck KGaA Darmstadt Germany Algés, PortugalWork Your Magic with us · Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electron ...
-
Operational Risk Analyst
há 4 semanas
BNP Paribas Lisboa, Portugal**About Global Markets** · - Global Markets is BNP Paribas' capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporate, private banks and retail d ...
-
Head of Social Media
há 3 semanas
CoinPoker Lisboa, Portugal**Title**: Head of Social Media · **Department**: Creative · **Location**: UK or Europe, Remote · **About CoinPoker** · Welcome to CoinPoker, the revolutionary crypto-poker platform where cutting-edge blockchain technology meets the exhilarating world of online poker. At CoinPoke ...
-
Financial Resources Data Analyst
há 4 semanas
BNP Paribas Lisboa, Portugal**About Global Markets** · - Global Markets is BNP Paribas' capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and industry-leading services for clients including Institutional, corporate, private banks and retail d ...
-
Financial Resources Data Analyst
há 4 semanas
BNP Paribas Lisboa, PortugalFINANCIAL RESOURCES DATA ANALYST (JOB NUMBER: 2303GMFOS14521) · **About Global Markets** · - Global Markets is BNP Paribas' capital markets business within Corporate & Institutional Banking (CIB), delivering solutions across asset classes, and industry-leading services for client ...
-
Emea Csirt Coordination Officer
há 4 semanas
BNP Paribas Lisboa, PortugalEMEA CSIRT COORDINATION OFFICER (JOB NUMBER: 2308CIBIT · **About the job** · - CIB Cyberdefense EMEA team, distributed between France, UK, and Portugal poles, covers a wide range of activities around incident response, data leakage prevention and cyber crisis management for all ...
-
IT Finance Officer
há 3 semanas
Go IT Concept Lisboa, Portugal**GO IT Concept** is a Portuguese technological start-up based in the interior of Portugal, in the beautiful city of Seia, Serra da Estrela. **We have offices in Portugal and Brazil,** to help our clients put tech talented teams at the heart of their business. Our goal is to disr ...
-
Technology Manager
há 3 semanas
Kaizen Gaming Lisboa, Portugal**We are Kaizen Gaming** · Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in the world, operating in 13 markets with 2 brands, Betano & Stoiximan. · We always aim to leverage cutting-edge technology, providing the best experience to our mil ...
-
Network Due Diligence Analyst
há 4 semanas
BNP Paribas Lisboa, PortugalNETWORK DUE DILIGENCE ANALYST (JOB NUMBER: 2311SSOP16692) · **About the job** · - Global Network Management is a BNP function that works as a centralized business line within the Client Delivery domain, being responsible for the relationship with agent banks appointed by BNP worl ...
-
Secondary Logistics Manager
há 4 semanas
Heineken Lisboa, PortugalGo Places · Tu pensas que podes ser mais. Nós dizemos: "Tu PODES ser mais." · **Your mission**:Lead and define national wide strategy for Secondary Logistics, with focus on optimization, continuous improvement and support to the Wholesaler transformation in order to improve Custo ...
-
Global Head of Procurement Strategy and Operational
há 4 semanas
AstraZeneca Lisboa, Portugal**Global Head of Procurement Strategy and Operational Excellence** · **Locations: Portugal, Poland, Sweden, UK and US (other locations could be considered)** · At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science ...
-
Head of Digital Channels Portugal
há 3 semanas
Santander Lisboa, PortugalHead of Digital Channels Santander Portugal · Country: Portugal · **Division/Soc**:Santander Portugal · **Area**:Digital Channels · **Location**:Lisboa · The Digital Channels area's mission is to develop a global strategy with the aim of make digital banking accessible to all pri ...
-
Event & Client Roadshow Manager
há 3 semanas
BNP Paribas Lisboa, Portugal**About the job** · The Roadshow Manager is expected to have full responsibility for the entire Roadshow process which requires an advanced level of organisation, communication and client management · The Roadshow Manager is to have full responsibility for booking all Roadshow Me ...
-
Head of Engineering
há 3 semanas
AUTODOC Lisboa, Portugal**Where your expertise is needed**: · AUTODOC is a multicultural tech-company active in 27 countries and with ~5000 people from over 50 nations where things are going fast forward. We are currently in a transformative phase and looking for innovative, tech-driven, and agile peopl ...
GBS O2C WEA Business Line Head - Amadora, Portugal - Siemens
Descrição
Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.Our portfolio comprises services driven by expertise and the latest technology - with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.
In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.
As the GBS Hub Head for O2C in Western Europe and Africa (WEA), you will be responsible for leading the regional O2C organization and managing operations. Furthermore, you are in charge of leading customer relationships to maintain the existing business and to support the development of additional and new service business within the context of true collaboration and mutual gain.
Are you ready to be part of the change and help us make real what matters?
Your mission will be...
A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.
In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.
What makes us proud as an employer:
• Top Companies to work in Portugal 2023 (by LinkedIn)
• World's Best Employer st place in the Engineering and Production category (by Forbes)
• Most attractive company to work in th place (ranking of Universum)
• Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)
Please attach your CV in English.
#Siemens #PeopleAtSiemens #GBSpartnerofchoice
Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool