Senior Support Specialist U4b - Lisboa, Portugal - Uber

Uber

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

About the Role
Uber for Business (U4B) is rapidly growing and is positioned to be the next growth engine for Uber.

The Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7.

At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.

Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support

Demonstrate empathy while solving customer concerns
Deliver highquality customer support and customer happiness while solving complex inbound or outbound customer issues that may not have a welldocumented procedure, and where relevant to the line of business, outbound phone support
Work on both phone and ticketbased cases, if relevant, and resolve escalations
May perform root cause analysis and present findings
Highlight common ticket types/issues to the Team Lead
Be able to do a proactive phone outreach when needed

Basic Qualifications
Native or Close to Native English reading and writing

Experience working in a highly diligent environment, demonstrating a high degree of diligence and accountability

Outstanding written and verbal communication skills

Outstanding reading and interpretation ability, attention to detail

Resistance to stress and pressure of working with short deadlines

Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders

Strong teamwork skills towards a shared sense of purpose

Nice to Have