AHMED HABIB

Highly skilled and results-driven Customer Service Representative and Sales Associate with more than 8 years of experience in implementing innovative solutions that improve customer satisfaction and retention. Proven track record in developing and implementing training programs, software, and policies that reduce customer complaints, improve agent performance, and increase first call resolution. Collaborative team player with exceptional skills in customer feedback analysis and process optimization.

Work History:

Customer Service Representative (English Speaker) Teleperformance UAE, United Arab Emirates, 

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems.
•  Provided exceptional customer care by promptly responding to requests and guiding product selection. 
• Managed a high volume of incoming customer calls efficiently, resulting in minimal wait times.
•  Responded to customer inquiries promptly and offered personalized recommendations to address their needs.

 Technical Customer Support (English Speaker) NCRI Ascentia Services, United Arab Emirates , Dubai

• Managing large amounts of incoming calls, generating sales leads, and identifying and assessing customers' needs to achieve satisfaction.
•  Developing and updating databases to handle customer data. 
• Achieving a 95% success rate in addressing customer inquiries quickly and accurately in CRM, helping prevent customer unhappiness or delays. 
• Answering product and service questions, suggesting other offerings to attract potential customers.

Marketing Specialist Paris Group , Dubai United Arab Emirates

• Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
•  Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
•  Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations. 
• Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.

 Customer Service Representative (English Speaker) Vodafone UK, Egypt

• Providing excellent shopping environment to customers and generating maximum results .
• Developing and sustaining friendly relationships with customers.
•  Respond to customer inquiries via phone,email,chat, and customer issues and provide technical support.
•  Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.

Expertise & Proficiencies

• Ability to motivate and inspire team members towards common goals, fostering a collaborative work environment.
•  Proven track record of mentoring junior team members, providing guidance and support for their professional development. 
• Effective time management and organizational skills, proven by successfully managing multiple projects simultaneously. 
• Strong interpersonal skills, fostering positive relationships with colleagues and clients alike.

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Docs, Gmail, Drive) 
• Adobe Creative Suite (Photoshop, InDesign)
•  Business (Google Analytics, Google ) 
• CRM software proficiency
• Database Management

Languages

• Arabic: Native language
•  English Advanced (C1)

Bachelor's Degree : Geographic Information System Alexandria University - Alexandria , Egypt