Ana Paiva

Experienced professional with over 9 years in luxury hospitality, supporting high-profile international clients across Europe and the Middle East. Skilled in customer service, client relationship management and operational coordination, with a strong track record of driving revenue and enhancing service standards through process improvements. Recognized for attention to detail and the ability to deliver seamless support in fast-paced environments. Bilingual in Portuguese and English, and currently open to full-time opportunities either remotely or based in the Porto area.

Bilingual professional (Portuguese/English) with over 9 years of experience in luxury hospitality across Europe and the Middle East. Skilled in customer service, executive support, front-office operations, logistics coordination, and client relationship management. Known for delivering tailored experiences, handling high-profile clients with discretion, driving revenue through upselling, and improving workflows to increase service quality. Recognised for strong interpersonal and communication skills, emotional intelligence, and the ability to build trust and rapport with diverse teams and international clients.

Bachelor’s degree in Archaeology and Heritage Management (University of Coimbra, Portugal, with an exchange at University Eduardo Mondlane, Mozambique).
Diploma in Hotel Management and Accommodation Operations (Hospitality and Tourism School of Coimbra, Portugal).