Carlos Costa

Communicative, organised, polite, team worker, lead by example, punctual, focused
on achieving targets given, attention to detail. Due to my vast experience in
customer service will be able to deliver quality service and represent the company to
its high standards. A dedicated Customer Service Representative is also dedicated to
providing quality care for ultimate customer satisfaction. Proven ability to establish
and maintain excellent communication and relationships with clients. Bilingual,
hardworking, and ready to join my next team.

Although my experience has been in customer service basis I am willing to try new
experiences if given the opportunity. I like to learn and gain new experiences if given
the opportunity.

Skills:

Highly organized and efficient
Good Communication
Public Speaking
Highly Motivated
Good team player
Complex Problem Solving
Ability to Learn Quickly
Management Skills
Highly Organized
Microsoft Outlook
Detail Oriented
Highly responsible and reliable
Critical Thinking
Creative Problem Solving
Initiative and Problem-solving
Abilities
Attention to Detail
Active Listening
Microsoft Office Word
Microsoft Excel
Conflict Resolution
Leadership and Teamwork

Good time management
Hard Working
Flexibility and Adaptability
Interpersonal Skills
Self-motivation
Effective Time Management
Leadership
Communication
Teamwork
Critical thinking and problem
solving
Leadership Skills
Decision Making
Time Management
Ability to Multitask
Fast Learner
Internet browsers (Chrome, MS
Edge, IE & Firefox)
Computer Skills
Customer Service
Ability to Work Under Pressure
Ability to Work in a Team
Communication Skills
Kayako
Snap Engage
CMS CV7 (customer
management system)
QoS (customers account logs)
Zendesk
Slack app
Active Directory
UMT
Remedy (ticket tool)
Microsoft Azure
Microsoft Office
Windows 10
CMD
Microsoft Office
Active Directory Management
Console
Microsoft Power Apps
Microsoft Power BI

High Education Degree in Business , Anglia Ruskin University, City of
London
S E P T E M B E R 2 0 1 6 — J U LY 2 0 2 1
I developed a broad understanding of business organisations and learned some
subject-specific knowledge in markets, customers, finance, operations, human
resources, accounting, corporate law, communication, information technology, and
business policy and strategy.